Park Avenue Hotel & Apartments Trichy

Nothing really

No staff was present. Even breakfast was not so good

Clean rooms

Extremely unprofessional staff who will try and scam you to pay extra by quoting fictitious policies where even when a triple occupancy room is booked, they say even 7 year old kids are considered as adults when the policy says 18 years. They even force you to cancel the booking and reserve directly with them for the same price. Extremely dishonest and unethical. They even charged for a beverage they did not serve.

Location

The staff seem to be clueless of what’s happening . They are polite but they can’t navigate a situation. Eg My mom is wheelchair bound and they have wheelchair facilities, but they insisted to lift my mom’s wheelchair and walking up the stairs . Seriously, how dangerous is that ? Just one of many examples. Instead of listening to us , they are giving us advices of how it’s done there . I don’t care if it can be done , I want safety above all.

It is close to basic amenities and temples.

The washroom had termites, which we noticed by the end of the stay.

Great property

All good

This hotel is great to stay location wise. It had very good customer service and parking was available in the basement. The room was clean and service was great.

Hated that booking.com does not pay these hotels even after we paid in New York while booking on their website. We had a rude shock that we had to go and pay again in the local country and make sure that it is not charged double.