unique villa with heated pool and Spa

Upon my arrival, the electricity went out. I contacted the management team, and she informed me that it could take up to three hours! When I expressed my frustration and inquired why this information was not disclosed prior to my arrival, they responded in a manner that lacked customer focus, stating that it was beyond their control as it affected the entire country. The most concerning aspect was the unprofessional behavior of the woman who was supposed to manage guest complaints; she should be replaced by someone capable of handling such situations. When we requested a refund, they declined and continued to contact Booking.com. Ultimately, they deducted one night's charge, despite the fact that our experience was a nightmare in the heat, forcing us to remain in our car for over three hours. I do not recommend them at all.

The facilities and the jackozi

The cleanness of the pool and the existence of insects inside the villa