Luxury condo in heart of Baixa-Chiado

Era cómoda e pulita

Avevo affittato un appartamento nel quartiere “Príncipe Real”. Mi hanno trasferito nel quartiere “Chiado” senza nemmeno avvisarmi.

The flat itself was nice

The host advertised a completely inaccurate location. Only after we were unable to get a refund did they share the the location on the listing was in fact not the location of the apartment. this was frustrating and very concerning. We felt tricked and unsure if we could trust this person especially as we were travelling with a child. we had booked this flat assuming it would be in principle real as the address said. Instead it was in the middle of a very noisy touristy area and we had to get cabs up to principe real twice a day to spend time where we intended. they handled it terribly, not replying to our concerns and taking days to reply to each message. Awful customer experience. We also had to wait for someone to come give us the keys for 30 minutes, and after we told them about this they said "oh yeah, that happens a lot", like that's any excuse.

Communication could have been a bit easier but we managed.

The apartment is well appointed, beautiful, comfortable, modern, secure. A treat to ‘come home to’ after exploring the city. Air conditioning worked well and was quiet. I would stay in this apartment again in a heartbeat.

Check in was confusing. Get a new property manager. The host should use WhatsApp to connect with customers the day before, and not yell at their customers. I guessed at my checkin time and received no personal communication after booking. It turned out we arrived late to Lisbon due to ground transport delay. I received a call on WhatsApp from the host, who was angry with me for ‘being late’, derided me for not telling her from where I was travelling that day, said she was not sure she would stay to give me the keys. (!) Another employee did in fact greet us on arrival, was pleasant and helpful. Confusing!

Lage top, Ausstattung sehr gut, schöne Wohnung.

Die Schlüsselübergabe war eine Katastrophe, weil die zuständige Dame, Aleksandra, unfassbar inkompetent und sehr, sehr unverschämt am Telefon und per SMS war. Dieses Verhalten ist gegenüber Kunden völlig inakzeptabel.

Location was great and the layout was perfect for our family. Apartment had 2.5 bathrooms which was not part of the original description so that was a plus as well. Very modern and clean inside with great/quiet climate control settings in each room and reliable wifi access. Washer dryer was a plus.

Lack of details in description of apartment regarding down feather bedding (pillows and comforters) throughout apartment. A member of our family has a down feather allergy. There was no help from staff on helping us get non-allergic bedding so we were stuck with limited bedding and having to buy a new feather free pillow. This made the sleep quality below average for us. Seemed the check in staff just wanted to complete the transaction and not help us in any other way. Limited amenities in bathroom.

Beautiful brand new apartment. Great communication and accommodating. Overall exceptional.

Didn’t like that we had to meet someone at a specific time. We’re on vacation and flowing with our travel from place to place. We were late and felt bad. A digital code lockbox would’ve been perfect. No other complaints. There’s no parking as advertised but didn’t know couldn’t park on right side to unload bags and bring up stairs. 30 minutes later our rental got a boot on car and costs $150 and was lucky to find the person to pay and release. The parking garage across the street is $90/day. The parking fiasco isn’t the apartments fault just added to the chaos. Overall part of the journey of travel especially with a car in Europe

Appartement trés pratique en terme d'emplacement (centre), equipement . Tres propre Rien a redire a recommander sans modération d'ailleurs à l'unanimité on y RETOURNE

RAS

Modern and clean. Perfect location