The Urban Left at Horizon Suites KLIA

Check-in was smooth and straightforward.

There were several significant issues. Additional fees were added after the reservation, and the final amount was approximately double the originally displayed price. When I contacted the host, I was told to contact Booking.com. Booking.com then said they would contact the host, but I did not receive a clear resolution. The issue remained unresolved during my stay. At checkout, I was asked to send photos. However, the Booking.com messaging system does not allow guests to send photos. I informed the host of this limitation, but I did not receive a response or alternative instructions. The room is very compact and almost entirely occupied by the bed. The bathroom did not feel clean, especially the shower area, which had visible dirt. The towels provided also had stains. Toilet paper was not set up in the bathroom and was found under the kitchen sink. One of the chairs was broken. Some machines in the gym were out of order, and the facilities overall feel outdated.