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6.5 / 10 Guest Rating

Posada Amatenco & Spa Tepoztlán

12 Del Pericón, Tepoztlán, mx

Posada Amatenco & Spa Tepoztlán - main view

About the Property

Tranquil Garden Setting
Escape to a peaceful retreat surrounded by lush greenery at Posada Amatenco & Spa Tepoztlán.
Luxurious Spa Amenities
Indulge in pampering treatments and relaxation at our on-site spa center.
Convenient Airport Shuttle
Enjoy hassle-free travel with our paid airport shuttle service to and from Benito Juarez International Airport.

To book your stay at Posada Amatenco & Spa Tepoztlán and experience pure serenity, reserve now.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Room service
Garden
Pets allowed
Luggage storage

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Managed by a private host A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

6.5
Good4 verified reviews
AI Summary

Guests highly rate the good location and frequently praise the .

Categories

Cleanliness4.8
Service5.8
Location8.8
Room Quality6.8
Amenities6.8
Value for Money5.8
Food and Beverage6.8
Overall Experience6.8

Select topics to read reviews

C
C SmxMX
Verified booking
couple
Standard Room
Stayed in Aug 14, 2025

"Very Good"

7.0
Helpful?
C
Christian StephanomxMX
Verified booking
solo_traveller
Standard Room
Stayed in Aug 4, 2025

""Engaños, mal trato y cobros indebidos — una pésima experiencia""

1.0

Lq ubicación fue lo único bueno

Pésima experiencia desde que llegamos. No respetaron el precio ni el tipo de habitación que habíamos reservado por Booking. La reserva indicaba claramente qué habitación habíamos pagado, pero nos asignaron otra totalmente distinta, con excusas baratas y pretextos absurdos, intentando cobrarnos cuotas adicionales. La atención fue grosera y poco profesional. En especial la señora encargada de la limpieza, que fue extremadamente maleducada. El único trato decente lo recibimos del señor que nos recibió al llegar. Para colmo, nos propusieron cancelar la reservación en Booking y pagar directamente con ellos una tarifa “especial”, como si fuera una trampa para sacarnos más dinero por fuera de la plataforma. Todo se sintió engañoso, informal y fuera de lugar. Y por si fuera poco, al momento de partir nos pidieron dinero extra por una razón ridícula, incluso cuando ya se había pagado el late checkout. La señora de la limpieza y la mujer que atiende el número de recepción se pusieron en un plan terco, grosero y bastante desagradable, insistiendo sin razón y haciéndonos perder tiempo. No volvería ni lo recomiendo en lo absoluto. Si buscan un lugar serio, transparente y con un mínimo de respeto al cliente, este no es el lugar.

Helpful?
A
AlejandramxMX
Verified booking
couple
Standard Room
Stayed in Jul 24, 2025

"Exceptional"

10.0

Bien

Bien

Helpful?
S
StephenusUS
Verified booking
review category business travellers
Standard Room
Stayed in Jan 14, 2025

"Great place to visit"

8.0

I liked the location and the help the team provided.

The only thing I didn't agree on is that they had agreed that I would leave halfway due to allergy of insects after I scaled to the top of the mountain. But then the lady decided I wouldn't get any refund at all. I found that to be disingenuous.

Helpful?