The Hi-Lo, Autograph Collection

We had an amazing experience at the Hi Lo hotel . Room was spotless , staff were friendly and overall amazing hotel . Also beautiful and modern. We loved it .

Lovely architecture and interior design. Great location because it’s walking district all the attractions. Good ambience with free drinks hour in the day.

Basics like the key card, safe and flush were not functioning. Everything had to checked and out a battery, etc.. the flush took half a day to get repaired. The property is surrounded by homeless folks and didn’t feel very safe.

Great staff and great walking distance to different downtown amenities

Would like hotel rooms to have a microwave and iron.

The bed and bedding were so comfortable! My partner and I had such a comfortable stay, very cozy and warm in the room. The room was very spacious and allowed us to spread out without having to feel cramped like other hotel rooms. I did appreciate that the hotel was available to provide some items like hotel slippers upon request. The staff was very friendly and did their best to accommodate our requests. They were very informative and helpful over the weekend!

I did find it odd that there was no refrigerator in the room? This would have been helpful with small leftovers from restaurants or adding bottle water and drinks to the fridge.

Every member of the staff was superb, from front desk to kitchen. We moved from room 304 because the heat did not work very well in 304. Joseph moved us to room 604, with a beautiful high ceiling, but alas the temperature of the room only got to 59 degrees. We were too weary from our cold snowy drive from Eugene to move again, and mistakenly thought the room would heat up. Breakfast featured tiny eggs but excellent sausage and bacon, ($100 with tip for 3). The location is good.

Heat in the room on an icy day would have made the stay tolerable.

The location isn't the best with tent city right on the corner. Also asked for my Marriot number to be applied to the reservation and is still not showing.