Edenhurst By Pureserviced

Very spacious, beautifully equipped and lovely and central

No fans / aircon, but we brought our own fans - bed in largest (non en-suite) bedroom a little uncomfortable

Location and being moved from Edenhurst to Sandcroft for the Hoe view was lovely.

The beds were inadequate for a couple to sleep in. I have had 2 major back injuries and I ended up trying to sleep on the floor and then the sofa in the living room. Our friends also struggled to sleep properly. Door knob fell off the toilet door on the main floor.

Lovely clean apartment, light and airy. Location was perfect right next to the Plymouth Hoe.

The side entrance wouldn't open from the outside, the electric release seemed to be stuck.

Great location right near the front and central to all amenities. Edenhurst was spacious and comfortable.

During our stay, we reported that there was no hot water in the main bathroom, however we were willing to make do with the en-suite shower. On our third night we were moved to hurlingham around the front because pureserviced discovered that the en-suite shower was draining it’s waste water into the hallway below, through a light fitting. We had no issue with this, for a better view. However when we got to the new apartment we discovered that the heating in the sitting room was not working and no-one knew how to operate the system correctly. They said that they did all that they could, which consisted of one person checking to see if the problem existed and another to trying to bleed the radiators. We would have thought that contacting a plumber or someone who knew the heating system would have been a logical idea. We were met with no help when we complained about this issue and we were told that “the heating worked in the kitchen and bedrooms” as if that was acceptable. We were also told that they have “80+ properties to manage” which was nowhere near good enough considering we were paying €180 per night to stay. It’s a shame that pureserviced took this attitude considering it would have been a lovely stay otherwise. If proper action had been taken we would have definitely stayed here again during our multiple annual trips to visit relatives. If I was the owner of this property I would certainly reconsider my choice of property management.

Absolutely stunning! Recently refurbished property very well presented. In a great location and would definitely recommend Views were stunning and so close to the sea for those who love an open water swim

We were notified the day before our property had been changed due to maintenance issues and whilst this was a lovely property it was on the 4th floor with no lift so wasn’t ideal as my Mum has mobility problems.