Apartamento El oso y el Madroño

EL APARTAMENTO ES MUY LIMPIO, ODERNADO Y CON UNA DECORACION MUY BONITA, LA ATENCION DEL ANFITRION HA SIDO MUY BUENA Y RESPETUOSA, ESPERAMOS SI NOS LO PERMITEN PODER REGRESAR.

Tried to cancel reservation but never got a reply and then never received any check in details. Unable to receive a response from host or booking.com so could not get access. Had to book alternative accommodation. Still trying to get a refund!

Disponibilità di spazi nell'alloggio

Nulla

Piso muy bien equipado y muy limpio.

Es un tercero sin ascensor.

Excelente piso... Todo genial

Las escaleras

La limpieza y la tranquilidad . Destacar la comodidad de las camas.

Que no hubiera ascensor.

nice apartment but only good for staying there in warm weather! nice hosts, responsive, but not honest about the electricity and heating issues.

the apartment was extremely cold!!! we booked this place several weeks in advance, so the owners had notice, when we showed up, the heating had only just been turned on and it was freezing in the apartment (december). we have a small baby, so had a thermometer with us and it was ~12C in the house when we got there. we cranked the heat because of our baby to warm up the place and this tripped the electricity. when we talked to the owners they said we couldn't turn the heating on more than 23C otherwise this would trip the electricity. but 23C on the heating meant only about 16C in the rooms because the temperature control is at ceiling height and only in the living room, so it would stop heating too early. in the rooms there are radiators that are very inefficient and don't heat, in the kitchen its broken, and none in the bathroom. even when the temperature was set to 23C, if we then tried to boil the kettle or do anything else, this would still trip the electricity. a few times at night the electricity tripped when the temp was set to 23C and we weren't doing anything in addition. in the end the rooms were too cold (we didn't have the right clothing for our baby to sleep in those temperatures, we assumed apartment would be ~20C), so we had to move a mattress to the floor of the living room and shut the door to keep the heat in and sleep on the floor because the rooms were too cold. we had to sleep on a mattress on the floor of the living room the entire stay. which is a bit of a shame when there are 3 bedrooms and we were just a couple with a baby. we basically spent our whole stay hiding in the living room and putting on a winter jacket and shoes if we wanted to go to the kitchen or bathroom. not acceptable, especially with a baby, to hide details about failures in electricity and lack of heating in the middle of winter.