Origin Atlanta, a Wyndham Hotel

I am summarizing our first 45 min at your hotel: 1- You initially assigned the wrong reservation 2- You wanted to charge a security deposit that was two times greater than the one needed. 3- it took you 25 min just to find my reservation when we had given you the correct information 4- The room key did not work initially and had to go back to the lobby 5- Th second room key did not work either. Had to go to the lobby a third time. 6- You assigned us the wrong room number and that is why we had to go to the lobby three times to "fix the key" 7- We reserved a King size bed and you did not give us a king size bed. This is extremely unacceptable as an Expedia platinum member we usually expect more.

Great Stay!

The first day of the stay, there was a rude awakening. No hot water in the sink or the shower. The showerhead protruded from a high ceiling fixture. The water pressure was low. Unfortunately, that was good because we didn't want freezing cold water pulsating down. There was no fan in the bathroom to air out the steam from the shower, which made the room and the carpet very damp. The bed sheets were so rough that it felt like my skin was being scraped. It was like lying under a curtain. The pillows were super soft and lacked any firmness. They were filled with what seemed like feathers. Poor choice for those with allergies. The covers did not pull away from the bottom of the bed. Very uncomfortable. When we used the clothes steamer, it set off the smoke detector. We thought there was a fire drill taking place. We had no idea the steamer would activate the smoke detector. We did not receive housekeeping service the next day. After having brought this to the attention of the front desk, they said they were busy and couldn't get to it. When it happened a second time, they told us we had to request it. Nowhere in their literature did they make it clear that we had to request housekeeping. The only thing they mentioned on a small card was that after three days of getting towel service, we would be charged. Also, we did not use the do-not-disturb doorhanger. They said they would get someone in to fix the water temperature because another hotel guest complained.

Very welcoming. Absolutely clean and so beautifully done! Parking across the street $25.00. Quiet and very comfortable! Love. We booked another night bc of it being so nice and clean! Loved the room and the exposed brick!

Good

The hotel was acceptable and in good Location. However, during the check in the hotel tried to charge me for the stay , of which I have already paid through hotels.com via Expedia. I really had to explain myself and went on a journey of having to prove that I have already paid for the stay. I was then ask to leave a deposit payment , normal. However , after I have checked out , I did inquire about the deposit payment refund - I was not too confident with the hotel. Due to the effort I had to make to proved I had already paid for my stay, during the check in. I was informed that my deposit would be refund and that there was no problem. Two days later , was deposit was not refund but it was doubled. As I was not far from the hotel- I went back to clarify the situation. Only for them to quickly explained that it was a fault with Expedia. It was not clear to why at all. Left a rather sour experience. The staff was rather unprofessional as I had to pursue to proved that mistake was made on their end. It made me wonder, how many times this mistake was made on travellers not from Atlanta.

Great place for only being open for a week! Staff was great!

Great hotel convenient to Mercedes Benz. Incredibly nice staff.

We got there at 9pm first room was not what we ordered so they change the room to the family suit like what we order and it was trash food all over the floor trash I pay for suite come to check in at 9pm the room was need to be ready and prepared for us this place is a joke and I will get my money back

All of the staff were very friendly and helpful. Good breakfast at the hotel.