Viva Azteca by Wyndham, A Trademark All Inclusive Resort

The staff were all very kind and hard working. There is a lot of choice in the buffet room. The pasta station in the buffet room was good and generally offered a good selection especially for kids. Concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station. We tried the oriental restaurant one evening and it was very good but portion size was a bit on the small side. The mattress and pillows in the room were comfortable and the bedding was clean and nice. The pool was nice but on sunny and warm days it quickly got busy so we would go to the beach instead as plenty of space - it is a beautiful beach. I agree with the hotel in not allowing people to take food to the beach, soon the birds would make a mess and it would be unpleasant. There were always plenty of security personnel about in the beach and hotel areas which was reassuring because we never felt our belongings would be taken should we leave them in the chair unattended for a bit. The reception staff were never pushy with their timeshare sales and were friendly and helpful. We never got to try the activities (kayak etc) on the beach because we had bad weather at the beginning of our stay so I cannot comment on that. The hotel has a sister property (Maya) a 5 min walk away, we went there one night for our evening meal at the Mexican restaurant which was very good, the waiters there were very nice, here the portion size was pretty big. Overall having looked at the two resorts I am pleased I chose Azteca as it was more suitable to our needs (we wanted a smaller quieter resort with a nice beach and not too far from the airport). The Maya resort seemed louder and a lot more busy with more guests/groups and more entertainment. My daughter loved seeing the wildlife in the resort (agoutis). Handy that a short walk away within the Playacar gated community you can find souvenir shops and an Avis Car rental booth which was great because we rented a car there to further explore.

The room seem to lack furniture, there was only one bedside table in between two double beds and a huge lamp was on this one bedside table which left hardly any empty room to place your phone or tablet. There were four of us in the room so an extra bedside table would have helped. The balcony had no chair or drying rack/string for the wet swimsuits so we had to hang them inside. There was also only 1 chair in the room, again not enough for a family of four. The buffet room seem to always run out of fresh tortillas which is odd considering it is the staple food in Mexico. I also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten or I did not look well....Overall good for us for 5 nights but we think there is room for improvement in the rooms and buffet food in view of price we paid.

Nice clean rooms, lots of activities for the kids. The restaurants were fantastic

A shuttle to the shops and 5th avenue would be handy!

Staff were upmost courteous and pleasant. Beach access was great. The vibe was very relaxed and stimulating. Activities were quite fun. The food buffet was tasty enough and the drinks were well made.

Had a mishap with the security safe not working properly. Reported it when checking in but did not get reprieved until 2 days after when a maid found out, reported it and was fixed hastily.

The property was clean , food was good ,and a lot of activity to do on site, other employees was friendly

What I didn’t like about this property is the staff in the main dining room are racist I watch them a few different times and it’s was the same thing from different staff they catered more to the Caucasian custom

The service for restaurants were good and most employees were friendly and helpful.

The room was dated and worn. The tap water had a strange smell and we could not drink from it. The soap and shampoo provided were not very good quality and we had to just buy our own. There was no table to really put things on in the room. Our room was close to the common area and it was quite loud till about 10pm every night.

The property is beautiful great staff, lots of activities to o do and a great variety of food for everyone’s choice

The buffet salon needs AC

It’s not a super big property which is nice you can get around everywhere fast enough.

The only thing I didn’t like is that the buffet room I feel should have AC .

Great location , great beach , staff superb , great variety of food , tons of activities and beds were super comfortable.

No Ac in Buffet room .

Food was excellent. Location walking distance to downtown Playa Del Carmen. Safe place and very kind staff.