Host Stay The Coach House

Great location and lovely views over Whitby

Directions not great which made property difficult to locate by car. Directions stopped at Abbey car park. We are all ex pupils of St Hilda’s school and therefore know the area well, so heaven knows how much those who don’t would have struggled! Booking company instructions regarding damage waiver not clear, so I ended up loosing £25 payment as Host & Stay (when I rang them on the day) didn’t made clear to me on the phone that there was an alternative option of paying a £250 fully refundable deposit (feel free to listen to the conversation back as I believe it was recorded). Also, no tea towels in kitchen, no complimentary toiletries in bathrooms, one roll of loo roll per toilet (not much considering property sleeps 10 people). Mismatched wine/Prosecco glasses (some of which were dirty and we had to rewash), no glass recycling and unclear which black bin belonged to the property. All of the above would be expected in a luxury holiday let. I think we left it as clean if not more so than when we found it, so the fact the damage waiver had been kept does stick in my throat somewhat!!

We were a party of 4 couples and 1 child. This is a really cosy house with great features. The rooms were decent size with comfy beds. Information provided about the property and area was in depth and useful. Great location at the top of the Abbey steps. We parked 4 cars comfortably in the driveway. Can highly recommend visiting the Whitby Brewery a couple of minutes walk away, great service, music, beer and freshly cooked pizzas. . Recommend taking a torch if walking back after dark, as the driveway from the Abbey to the house has no lights at all.

I found the management company unfriendly to deal with prior to our stay,, they were not helpful at all and felt like a scripted reply to anything asked. Be aware that the management company charges you £250 damage deposit, with a non-refundable admin fee!! or an option to pay £25 fee for damage insurance. Neither of which are mentioned in the property description and only advised AFTER booking confirmation. We have never been asked to pay damage deposit on a family break (you would expect this on a hen or stag do) House was was not properly cleaned on arrival, the carpets were poorly vacuumed, with false eyelashes, dead woodlice and a false fingernail found across 2 bedroom floors. The Dishwasher was dirty, cutlery drawer in need of cleaning and oven grill tray still had used foil covering the tray! Overall lovely property, great location, but feel it is let down by the management company/maintenance, which the owners should address.

Great house, plenty big enough. Great location

Lack of basic things like salt & pepper, dish cloth etc Little things missing that would make it perfect

Location

Fantastic location with great facilities

Loved the house and location

One of the en-suite toilets was blocked on arrival, and we had to wait until the following morning for anyone to come and sort it

The location is great and the features, particularly the staircase are fantastic.

The property is NOT suitable for dogs. The only garden is completely open to one side and the top end. We checked twice about the suitability of the property for 2 small dogs and were assured both times that it is secure. It is not. The satellite TV signal was broken and reported on the first day however it was not repaired. I received apologies for both of these things but nothing was done. As reported on previous reviews 2 of the 3 sofas have broken springs as well as the only chair. The oven is old and dirty. The kettle need’s descaling or replacing. All the glassware needed washing before use. The kitchen and dining area are just about adequate for 10 people. Too small for 10 adults. One bathroom bin and toilet brush were covered in rust. Behind the kitchen bin had peeling plaster and a floor tile missing. The showers were very difficult to switch on and off.

Amazing location with a beautiful garden to sit out in

The property wasn’t very clean , especially the kitchen