Jaw-Dropping Lodge with Hot Tub on Lake Windermere

The heating & hot water were good and the hot tub was well maintained

The picture provide were not as the lodge was and far from jaw dropping as advertised There was no blind at the kitchen window but there had obviously been one there. Getting information to get into the lodge was very poor

Wry pretty, clean and comfortable

Was a littler cold but as the night went on was warming

Location was perfect; lodge was very spacious; hot tub was ok but jets arnt as powerful as they should be and only thing missing is a parasol of some sort to cover hot tub, the singles beds were really uncomfortable for my children as you can feel all the springs, doesn't state this is on white cross holiday park, some photos that it shows on the advertised holiday home isn't even there etc the park it shows and the trampolines etc

Bedroom en suite light wasn't working, main bedroom TV wasn't working, messaged the owner and didn't get a reply so some communication would have been good to get these fixed while we were staying there; also remote for TV in living room wasn't working the best, no blinds or curtains at the kitchen window

Location

It’s was filthy has to but cleaning products to clean windows was full of cobwebs and dirt . Bathrooms smelt of urine 1 bedroom needed vacuuming but couldn’t get vac to work . Cannot believed they thought this would be acceptable. Tried contacting host but didn’t respond to message .

Stunning location. Cabin was good size. Hot tub was great.

Broken outside furniture on arrival. Broken door handle. Bathroom door didn’t lock and stay closed. No oven glove and very limited dishes when cooking for family of 5. Main door would not lock securely. Host made double booking and another family parked up on our second day. Misleading photo here suggested there would be a gym, but no gym on site for 5 years apparently. Gym nearby cost over £10/visit and our teenage son was disappointed. Swimming pool on site required a leisure pass costing £13.50 per person for the stay, which was also not mentioned in the detail here. Host acknowledged these issues but did not address the main maintenance problems which we flagged or the additional costs we incurred on leisure activities, due to misleading information and the lack of transparency re costs, despite several communications from us and opportunities to do so in a timely manner.

The accommodation was brilliant couldn't of asked for a better location would definitely recommend

Hard to keep clean due to no charger for vacuum

Location and facilities

Getting in/finding property Gas boiler failed