STYLO Residences & Suites

The location Cleanliness Staffs were really warm, welcoming and amazingly polite

Feedback on My Stay,, Dear Management Team at Stylo Residence & Suites, I hope this reviews finds you well. I recently had the pleasure of staying at your hotel for five nights. Overall, my experience was positive, and I would like to thank your wonderful staff for their hospitality and professionalism throughout my stay. However, I would like to share some feedback regarding an issue that occurred on the day of my departure. During my stay, a pillow cover and a duvet cover were unintentionally stained with hair dye. When I informed the reception staff, they explained that there would be a $50 charge to cover the damage. I accepted this explanation and kindly asked if the matter could be reviewed by a manager, especially considering that I had been a respectful and cooperative guest throughout my stay. On May 17, 2025, at approximately 11:45 AM, I met with a supervisor at the reception who informed me that the charge would actually be $100. This was quite surprising, given that the reception staff had clearly communicated a $50 fee. I tried to explain that such situations are often handled with more flexibility in other tourist-friendly countries. Specifically, I told him, “In Dubai, hotels are usually more understanding of such minor and unintentional issues, especially when it comes to encouraging tourism and providing a welcoming experience to guests.” He replied, “Here in Uzbekistan, we do not overlook such matters.” So I said, “Okay, but your reception staff clearly informed me that the penalty is $50, and now you’re asking for $100?” He insisted on the $100 charge and continued to delay the conversation. After some time and back and forth, he finally agreed to accept the original $50, which I then paid. While I respect the hotel’s policies, I believe that matters like these should be handled with professionalism, consistency, and a kind approach—especially when dealing with international guests who genuinely respect and appreciate your country.

The property was a reasonable walk to the nearest Metro station and lacked a bar serving alcohol.

The hotel is clean and the reception is cooperative, especially Zebiniso, a sophisticated person in her dealings.

The hotel was amazing! I stayed in a spacious flat that had a separate bedroom, dining area, open kitchen, and a cozy living room with a balcony. Everything was perfect and well-maintained. The staff were very kind and helpful throughout my stay. The breakfast was just okay—nothing special, as it was similar to the standard breakfast most hotels offer.

Location and room

Restaurant had only limited food options for breakfast. Live egg omelette cooking would be recommended.

Room, Friendly staff and the location

Nothing