Departamento Xhelin Maya, exclusivo en Playa del Carmen, Quintana Roo

Spacious. Good designed appartment. Enough space for 5 persons. Washing machine and dryer were working. Pretty big pool (comparing to other places) in the yard surrounded by the palms. Good territory. As a bonus iguana and her baby live on the territory near the pool. So, kind of blending with the wild nature. Good kitchen.

The place was unprepared for our arrival. Only 4 sleeping places were ready. So, we had to search the closets and cabinets to find linen for the 5th member of the family. Good, that we found the sheets in one of the cabinets and made a bed on the sofa in the living room. ACs were broken (I guess they were out of freon) when we arrived. We reported this the owner, and it was fixed the next day. So, one night was without the AC. There were no liquid soap in dispencers, no sponges to wash the dishes in the kitchen, so had to buy these stuff the next day ourselves. There was no kattle, so no tea for all the stay. The floors were not quite clean, especially under the beds. The dirt was laying on the windows. So, the place is generally good but it needs to be well maintained and cleaned properly in time. If all these things had beem fixed before our arrival, I would have given this place 10 out of 10.

Location and pool access.

Lack of maintenance of the unit. The lock of the door leading to the pool was broken creating a safety hazard for families with small kids. Both toilets were leaking from the bottom, and the internet wasn’t working at all. All of those issues took 3 days out of our vacation due to us having to wait for the repairs to be done. And on top of all that, the unit was quite dusty when we arrived. There were even spiderwebs in some areas. Tried switching the reservation to another place but the host refused to provide any refunds whatsoever.

The space provided was exceptional! The overall look was very aesthetic, and surprisingly very quiet despite ongoing construction on site. The AC was fantastic, and cooled the entire condo pretty quickly. The kitchen space was very spacious, and the closet spaces provided were great. The location was very convenient. Restaurant strips were within 10 minute walks. There were two convenient stores under 5 minutes of walking distance as well. There was a cute sushi place across the street too. We also really enjoyed having the pool open until 11pm. The check out process was very easy, and we loved having staff at the front desk available at all times. The staff was extremely helpful and friendly.

The hot tub/jacuzzi was not heated, and only provided jets to go off which was a little disappointing as it was one of the things we looked forward to using especially at night when the weather cooled down. We also had a difficult time taking a shower. The drains would get clogged very quickly and cause us to limit the time we needed to shower. The closets were very spacious as it provided multiple drawers but it was not a walk in closet. We also did not have access to WiFi, which seemed to be something the host could have sent out once we checked in. It did not bother us too much, but sharing just Incase someone needs the wifi password disclosed ahead of time.