Kents Hill Park Training & Conference Centre

The property was clean, comfortable and set in a good location.

I didn’t like that the bins in the room didn’t have a lining bag but that’s just personal preference.

I didn't like anything

The booking. The staff. The rooms we were allocated where amongst the laundry rooms with noisy washing machines and laundry trolleys clogging up the corridor. Doors left open with cleaning equipment etc on show. The rooms were too dark. The light flickered constantly. The tea/coffee facilities were placed with no plug socket to plug the kettle in. The cooked breakfast was poor, dried up overcooked mushrooms, tasteless scrambled eggs and cold tinned tomatoes. The pool was only for 16+ (not stated at time of booking). Then an email the day before the booking to say that it would be closing early. Calls/emails not returned. Duty manager extremely rude, screaming and refusing to talk.

Courteous staff

Was an extremely hot night, such a lovely place but no air con in rooms. 3hr sleep

Everything

Nothing

Staff were friendly and the room was comfortable

There was music until late. And they had a massive booking which meant we couldn't have dinner until late and all they were serving was what was made for the big party. And it was Luke warm. Not a very nice experience.

Nice hotel. Lovely pool/spa. Clean, safe with nice, helpful staff. Food was good. Good value for money

Room was dark with only a very small window. No air con or fan and window only opened a tiny bit. Difficult to find staff in the evening.