Oakwood Hotel & Apartments Grand Batam

Cleanliness, comfort, layout, ambience &etc

Comfort and cleanliness of the room

Oakwood remains one of my favourite places to stay during travels because it genuinely feels like home. During this stay, I chose a Studio Premier on the 18th floor as I wanted a cosy sofa area in front of the television for relaxation. I also skipped breakfast since the mall opposite offers a huge variety of convenient food options. The room felt warm and welcoming, with clean corners, a subtle oak fragrance, and a very comfortable bed that was neither too hard nor too soft — just the right comfort level for good rest. Overall, the stay checked almost every box for me, with only a few small areas for improvement: 1. My contour pillow request submitted during pre-registration was unfortunately not prepared upon arrival. 2. A laundry basket in the bathroom would help keep used towels tidier and more organised. 3. While the large bathroom amenity bottles are practical, the shampoo, conditioner, and shower gel felt rather watered down and could better reflect Oakwood’s premium branding. 4. The rounded pool steps can feel slightly uncomfortable on the feet when entering or exiting the pool. 5. There was exterior window cleaning during the stay without prior notice, and the knocking sounds in the morning were initially confusing. A simple heads-up beforehand would be appreciated. Overall, I still truly enjoy staying at Oakwood and appreciate the comfort and atmosphere the property consistently provides.

Nothing

The hotel was in a good location and appeared new, clean, and well maintained. The rooms and common areas were tidy and comfortable, which made the stay pleasant. The staff were friendly, welcoming, and always helpful, contributing to a positive overall experience.

N.A

Pricey if include breakfast. Lobby bar not open yet.

Pricey if breakfast included to room.

Great location, new & modern

Excellent location - Grand Batam mall is just minutes a way and 15-20mins to Harbour Bay or Ferry center. Good room facilities & water dispenser was at outside of our room.

Soundproof needs to be improved or maybe there was undergoing some renovations which is interrupted our rest in the room. And i found is hard to adjust the warm water temperature at the shower room (too hot with a slight move). The rest are ok.