Hampton Inn By Hilton St Louis Airport

Called about a pack and play for our 2.5 year old. Were told no problem but would not set it up in the room before check in. Arrived lone desk agent on the job for 1 week, was overwhelmed. Said they did not have any pack and plays. Called house keeping, was not able to reach anyone for 20 minutes. We were getting rady to leave and not check in, This is important for booking .com since altering reservation is a major issue. They finally found someopne who said they had a pack and play and about 45 min after arrival we had one in the room. All with a tired child. Bathroom lacked body wash and from what we could tell mst rooms liked something.