Espectacular Loft en PH Zona Polanco D

They send me a pin which its not work at the first place, the lady who's clean the rooms used her pin in order to enter in my room bcuz it was nobody available to discuss that event, nobody answer the calls & I left voicemails, the email response take a a while, the second day, I have the same problem. I stayed at the lobby till the housekeeper once again open the room, in the meantime my mother & I stay waiting for almost 2 hrs at lobby. My mother came from surgery from her eye, imagine how bad Is to stay at the lobby with her like that. Bcuz the people whos host there or work there, can't do anything about it. After that I keep the housekeeper pin with me till I left bcuz the pin they send me doesn't work at all. Thank you, to the housekeeper for open my room, I forgot her name, but thanks to her to open the door many times till she decide it to had her pin.