TỊNH Retreat Phu Quoc

Everything was great! Great value and stay. Would do again. You can rent a scooter here for typical price.

This is a bit of 50-50, but the location is not the most ideal. Naturally, it depends on what you are looking for. However, you almost always need to get a ride or use your scooter. Nevertheless, most likely you'll be renting the scooter anyways to explore the island, so it's not a problem.

It was one of the best places we’ve ever stayed at. Beautiful, clean, lots of cats, good food, helpful staff. 10/10 experience.

The only drawback was that we had to carry our luggage ourselves to the second floor, but even that was worth it when compared to the experience we had. :)

A peaceful place, surrounded by the cutest garden and animals. Rooms are clean, fully equipped and so cute! Staff is kind and attentive, they helped me with a problem I faced and supported me through my stay. I definitely recommend this place :)

It is a homestay, so expected a decent stay.

We stayed at this homestay in Phu Quoc for 2 nights, and unfortunately, it turned out to be a very unpleasant experience that affected our trip. Firstly, on arrival, we had to wait around 45 minutes just to be allotted a room. We had plans to visit the night market, but this delay disrupted everything. During this time, the staff seemed confused about payment methods, and instead of handling it professionally, the owner spoke rudely when we asked for an update, asking us to “go sit” while she continued her discussion. This gave us a very bad first impression. Secondly, the AC in our room was not working. Despite informing them multiple times, they initially asked us to “wait for it to cool,” which never happened. It was already late at night, and we were extremely tired. Instead of offering a proper solution, they asked us to shift rooms just for one night and move back again the next morning—which was very inconvenient given our early plans. When we requested a room change for the full stay, we were bluntly told: “Either change for tonight or check out.” This was quite shocking and unprofessional. The communication throughout was very rude. We even received messages pressuring us to shift rooms immediately or check out, despite already informing their staff of our decision. Another issue was with a rental scooter we took from them. The key cover was already damaged, but they accused us of breaking it and asked us to compensate. Even after we explained, they were adamant. Later, they said they wouldn’t charge us only because of the AC issue—not because they accepted the truth. Additionally, basic services were lacking: Dinner orders were not accepted after 7:30 PM, which is highly inconvenient for tourists., though mentioned dinner served upto 9PM. When we contacted them at 10:30 PM regarding island tour bookings (which they themselves had suggested), we were told very rudely not to “disturb” them after 10 PM as it was their sleeping time.

Naprosto kouzelný hotel Mnoho vyžití mimo koupaní na pláži - kulečník, paintball, pingpong, pickleball, králíčci, arkádová herna, karaoke, bazény... Nejlepší byla obsluha, každý vás zdraví, každý se na vás usmívá... Snídaně byly velmi rozmanité a každý den se měnili. Byli jsme tam přes týden a s námi jenom 11 dalších pokojů, takže jste přes den téměř nikoho v celém resortu nepotkali. Úklid pokoje každý den (ať jste chtěli nebo nechtěli :D ) Málo lidí během týdne (ne o víkendu), takže na všech atrakcích bylo volno.

Jediné, co nebylo úplně ono bylo jídlo v restauraci. Bohužel menu je velmi přizpůsobené evropské stravě a i když jsme si dali něco vietnamského, nebylo to na takové úrovni, jako když jdete do kterékoliv vietnamské restaurace v okolí. Poslala bych snídaňového kuchaře i na večeře. :) Také vše v resortu zavírá do 22 hodin, což je zase pochopitelné, protože se jedná o rodinný resort převážně. Stavba vedle hotelu probíhá do 22:00 a venku byla slyšet. Jakmile jste ale na pokoji, není slyšet vůbec nic (villa Penguin) Pláž je prostorná a příjemná. Byly zde celkem velké vlny, což byla pro nás zábava, pro rodiny asi ne. Jeden den bylo až moc odpadků v moři, jinak vždy jindy dobré.

The place is very good and Yen is a very good host. Everything is nearby from this location. Rooms are clean and perfect.

I really enjoyed my stay here. The space looks exactly like in the photos, which I always appreciate. The room was beautiful, with a lovely view of the jungle that made the atmosphere very peaceful. Everything was clean and well prepared when I arrived. There were also very cute cats around the property, which made the place feel even more cozy and welcoming. Overall, it was a pleasant stay and I would recommend it to anyone looking for a quiet and comfortable place surrounded by nature.

There were a couple of things that could be improved. The room could be cleaned more often — during my one-week stay there was only one cleaning, and this was not communicated in advance. Another thing that surprised me was the security deposit of 1,000,000 VND that I was asked to pay on arrival. It was returned after the room was inspected, but the process felt a bit uncomfortable. In most hotels the room check usually happens after the guest has already left, so this experience felt a little unusual.