Casa Velasur, De Waterkant

The property is beautiful! Amazing art and decor - I want the designer’s name! The property is spacious and in a great location. Wifi mostly worked well.

1. False advertising - the hot tub was never usable. I would not have paid as much as we did for this property if I knew we would never get to use the hot tub. 2. No hot water on the second floor, where most of the bedrooms/showers are. We tried many times to contact the property management to have it fixed (via Booking.com, via all the WhatsApp numbers we were given) and the water issue was never addressed. 3. The communication by the company managing the property was bad. When we got the key, a member of the staff showed us around the property and we noted that the hot tub was dirty (unusable after it had been left open). He said that he would tell the management team and see if it could get cleaned the next day. The next morning I contacted the WhatsApp numbers I was given to ask about when the hot tub would be clean, and get help with things like the aforementioned lack of hot water on the second floor, and received no response. I forwarded the messages to the booking.com chat with the property. On all these platforms, I received a response after three nights that said the “Manager is on it”. I ultimately never received an update on the hot tub or the water issue. I would not stay here or at any of the properties managed by Soughted Properties if I can avoid it. I thought I did a lot of research in choosing this place, and am very disappointed.

One of the best places I've stayed in Great location Clean and comfortable beds Closer to most tourist attractions Looks exactly like in the pictures provided

No parking