Appartamento a due passi da Villa Trabia by Wonderful Italy

Lokalizacja, wystrój wnętrza.

Brak worków na śmieci, wyposażenie kuchni bardzo ubogie, brak zmywarki, stare garnki i patelnie, w jednej łazience niedrożny odpływ w umywalce.

I materassi erano comodi. La casa discretamente fornita.

I bagni erano nuovi, ma puzzavano un pochino. La persiana non si abbassava del tutto, facendo entrare troppa luce. Era indicata una macchina del caffè mai pervenuta. I lavandini non facevano fluire bene l'acqua. L'ascensore ci ha regalato solide emozioni.

Stan je divan, lokacija je isto odlična!

Our first impression of the apartment in Italy was very positive. The agent was welcoming and clearly explained everything about the apartment and the local area. Rooms looked ok, same as on provided photos.

Unfortunately, on the first night we had issue with one shower being blocked and the toilet was leaking. After contacting customer service, we were offered an alternative apartment for 1–2 nights until it could be fixed. We had to pack up and move late at night (after 10pm), and pay for an Uber as the new apartment was quite far. We were told to send the Uber receipt for the manager to approve, but this was never refunded. We were given the address and the link to open the door automatically. I was a bit concerned about the automatic door without a physical key, so I asked what would happen if the door didn’t open, since I knew customer service hours were only 9am–11pm. She said it shouldn’t be a problem, but if we felt safer, we could take the keys from the original apartment. When we arrived at the new apartment, we could not open the door with the link they gave us. We tried on 3 phones and it didn’t work. Customer service was closed, so we had no choice but to go back to the first apartment. The next day, we received an apology but no explanation. We were then offered a different apartment on Sunday. Although it looked fine in photos, the location in Palermo city centre felt extremely unsafe — dirty streets, rubbish everywhere. We felt uncomfortable and unsafe. The people in there were whistling at us and shouting in our direction. We were afraid that someone might snatch our backpack or suitcase. We told the agent that we didn't feel safe and preferred to return to the original apartment despite the ongoing issues. In total, we lost two days of our trip dealing with these problems instead of enjoying our stay. The shower was eventually fixed on Tuesday, but the toilet continued leaking. As compensation, we were left a bottle of wine, which did not make up for the inconvenience and we left it. We were also provided with only two rolls of toilet paper, and there were no kitchen towels or bin bags. We were told we would need to purchase these ourselves.

We had a wonderful holiday at the apartment Villa Trabia. The apartment is very beautiful, full of Italian elegance, and perfectly equipped — nothing is missing. The residence is secure and located in a lovely neighborhood. We truly felt at home. The apartment is right in the center of Palermo, with everything close by — shops, sights, and markets. There’s also a bus stop just two minutes away, with direct connections to the city center and Mondello Beach. The Wonderful Italy team managing the apartment was very responsive, kind, and efficient. It was a real pleasure to book and communicate with you! We visit Palermo every year, and we will definitely book your apartment again next time. It was a great expérience !

Everything was perfect!!!

2 bedrooms with separate bathrooms; very clean, very spacy

The coffee, tea and salt might be available in the appartment

Unfortunately our “due passi da Villa Trabia” stay in Palermo by Wonderful Italy was nothing but a huge scam. Just before 2 hours of our arrival, so after the charge of stay and free cancellation deadline, they sent us a message saying there is a maintenance issue with the actual room option we selected and then they directed us to a miserable place and call it an “upgrade for free”. The “due passi da Villa Trabia” seemed very attractive online but I repeat, in the end we PAID for it and INSTEAD, we GOT a dirty, humid and cigarette smelling apartment with stained bed sheets, used towels inside drawers in a COMPLETELY UNSAFE NEIGHBORHOOD with tens of mosquitos and without WIFI. On top of that there are creepy sensors in every room that shine with your every movement in a very strong flash and disturb you in your sleep. As if someone is taking a picture of you with flashes on. Even though we tried to communicate with Wonderful Italy about this issue, for our whole 5 day stay nothing changed. It was hell for us. THIS CAN HAPPEN TO YOU TOO. DON’T GET SCAMMED! STAY AWAY FROM WONDERFUL ITALY and find yourself an actual host. I attach the photos of stained bedsheets (which were also smelling cigarettes), used towels in drawer, spider webs around the lamps, lost medicine of previous guests and creepy sensors in the rooms.

Perfect two bedroom, two bathroom layout for traveling friends. Away from the tourist crowds, but near the bus stop and central to all that we did in Palermo, Mondello, Monte Pellegrino, Monreale, and Cefalu. A stocked kitchen to allow daily fresh brewed coffee and a few meals in. Balcony & table off one bedroom for outdoor wine and cheese. Charming but tiny, old world elevator — for no more than two with bags. We more often took the five flights of spiraling marble stairs.