Caravane Palace riad 4 chambres en exclusivité

Lovely Riad in a good location. The rooftop pool is small but a perfect way to relax with the sunbeds. The rooms were all comfortable with aircon. A lot of good communal space. We also enjoyed a nice breakfast each morning.

The location is a bit tricky to find at first so I’d recommend having someone meet you to show you when arriving. While the communications before our arrival were very fast, when we were at the property it was a bit slower.

It was in Marrakech

Our stay was an absolute disaster. The riad’s Google coordinates were wrong, leaving us stranded far from the location. The owner’s husband had to guide us through dark, garbage-filled alleys surrounded by a building site and intimidating youths. To make matters worse, he casually mentioned the pool was unusable due to a broken filter - something we should have been informed of beforehand. Inside, things went downhill fast. One bedroom was unusable for days due to a revolting stench, the linens were filthy, and the kitchen was a health hazard. Towels were tiny and inadequate. Communication with Tiphaine, the owner, was abysmal-she ignored my messages for three days and dismissed concerns about the pool. Luckily, I took a video before unpacking and after I left, showing the riad in pristine condition when we departed. Her claims of us leaving it in a mess are completely false. The surrounding area was equally awful, with neighbors constantly asking for handouts and taxis refusing to approach due to the poor location. Add the lack of a welcome pack, and this stay was a nightmare. Despite some interior charm, the filthy conditions, mismanagement, and constant discomfort made this riad unbearable. Avoid at all costs.