Galt House Hotel, A Trademark Collection Hotel

Right downtown and only a short walk to the Yum center from the show we we’re going to see.

I booked a king bed room in the west tower. Upon check in I was given a double queen suite in east tower. The hotel said that because I booked through Booking.com that they sent the wrong paperwork over, that the paperwork they had was for a double room. After spending over an hour talking with booking and them collaborating with the hotel on my behalf, it was determined that my king room wasn’t ready when we arrived so they “upgraded” my king room to a double queen suite “for free”. If the room wasn’t ready, I would’ve been happy to wait if they had just told me.. if I wanted a queen bed, I would’ve booked a room with a queen bed. I was staying less than 24 hours and did not need or want a suite. I wanted the king bed I booked.

The skywalk bar and the staff were amazing

the bed itself.

Clean and friendly

Nothing

Good location.

Highly overpriced. The place did not meet my expectations for a $210/night hotel. A bit grungy. No front desk staff at night. Staff were on their phones a lot. No airport shuttle. Internet didn't work unless you paid $10/night extra. Parking, breakfast not included either. I'm thinking, what the heck am I paying for? Slow elevators (wait times up to 10 minutes, so long that some people carried their suitcases up 23 flights).

Location was great

The floor we were staying on smelled like mold as soon as you got off the elevator