Grace Louise Retreat with Hot Tub

As a family of 4 with a small dog (on his first holiday!) we found the property very well equipped, very spacious and in a great location.

I don’t usually leave negative reviews, but unfortunately our experience here warrants one. When we arrived at the lodge, the cleanliness was not what we would expect from serviced accommodation. Several pieces of cutlery and bowls had visible food residue, there was debris on the floors, food under furniture, and parts of the floor were sticky. We took photographs on arrival to document the condition. A number of basic items were also missing, including bathroom bins for sanitary products, bin bags, dishwasher tablets and washing-up liquid. With five guests staying for two nights and only a very small bin provided, this made managing waste difficult. The listing also states the property has four beds and sleeps up to six guests. This gave the impression that there were four proper beds available, however one of these is actually a sofa bed. As a result, three adults ended up sharing a double bed, which was disappointing and not what we expected when booking. After our stay we were charged an additional £93.80 cleaning fee. We contacted the host immediately with photos and a detailed explanation of the condition the lodge was in when we arrived. The deposit was eventually refunded, however we were told the matter would be investigated and we have not received any further response or outcome since 4 February, despite following up. It was disappointing that the issues raised were never properly addressed and that communication stopped entirely. Future guests may want to clarify the bed configuration and amenities provided before booking.