Casa La Joya Bacalar

The location is great, I had room with lake view and the view was truly fabulous. Hammocks by the lake, kayaks available for use. The area is very peaceful and you can enjoy the beautiful view from your room, from your balcony as well as from the area of the hotel. It was pretty easy to find, I used google maps. The host was very nice and gave us a bottle of red wine. Wi-fi and Netflix was working.

The reason I booked this hotel was because of the bath - that, supposedly, I wanted to take while enjoying the view. But it was not possible since the water was barely warm and definitely not warm enough to actually want to be in that bubble bath. Extremely disappointing, since this was the reason for me to choose this hotel. It was a bit cold because it was raining so I hoped to at least take a hot shower, which was not possible either - the water was barely warm, all 3 days during our stay. I mentioned it to the lady at the reception and she said that she "sent a request". But the water issue never changed during the entire stay. For the first time in my life I've seen a hotel that costs over $100/ day but doesn't even provide shampoo. There was nothing to use to fill the bath with, nor to wash the hair. Only liquid soap. I stayed in many hotels including cheap hostels, and even they usually provide at least a small bottle of shampoo. The floor feels cold, so in order not to get sick, I had to wear my outside flip flops, which I normally don't do inside. For this amount of money, I definitely expected a slightly better experience, if you're willing to pay this amount, I recommend you to choose another hotel so you won't ruin your Bacalar experience which is such a beautiful place.

Room was decently cleaned

We were there only for one night, once we got there the staff was ok, we showed them the reservation and they took us the the room that was advertised in the web, the guy said the owner wasn't there but he kindly took us to the room, it had been a long day since we drove from playa del Carmen, after a shower we decided to got to bed, at about 11 pm the owner arrived and didn't hesitate on coming over to the room and knocking on the door saying that that wasn't the room we had booked , didn't even explained why he just wanted us to pay an extra $1000 pesos for the room arguing that the room we had book was a garden view and not a lake view ( we didn't even notice there being a guarden in the property), he didn't even offer to move us to the original room, he only cared about the money, we were annoyed about the action but at that point we just said to charge it to the card, after that bitter moment we were finally ready to call it a day, but the guy came back 15 min after , called me to my phone, knocked on the door like a lunatic, we just stood there for one night.

Nothing

It’s a house in very poor condition

The location for sure, the view is amazing. The room is cozy, clean, free paddle board and hammocks. Very relaxing! The workers are friendly!

The shower takes a little long to warm up, and the pressure is weak, but we are guessing this is just because of the proximity to the lake. The rate per night it’s not cheap, so not having shampoo in the bathroom was a disappointment. A lobby and breakfast could have been nice as well. Our friends stay in another place, which was a third of the price with breakfast included and plenty of shampoo. Lol. Obviously you pay for the spectacular view, and is worth it. Despite the lack of shampoo and breakfast, the property is superb!

Spacious, cool, private cabana. It was perfect. Manuel was a joy and couldn’t do enough for us. Use of kayaks was a real plus. We had the most relaxing time here.

Beautiful location! Kayaks to use for free and hammocks etc

N/A

- Lagoon access - The guard was trying to find a solution but very sorry about the cleanliness of the room

- We found bed bugs in the bed !!! - The mattress was protected with only a very thin cover sheet, no protection sheet - the sink was so small that it was impossible to rinse your face - Free and open electrical cables - The shower drain was blocked so the « bathroom »(if we still can call it a bathroom) turned to a swimming pool - The room was not clean at all, a LOT of rust everywhere - The entrance door almost stays between your hands when you open it - The room « Double room deluxe - Garden view » is in front of the host desk and the entrance, absolutely no garden The room is not clean at all and not maintained, the owner just doesn’t care of his customers and said « these are details », but they are not at all, the room needs to be reworked, the pictures from booking are very old and the room not maintained. The guard proposed us another room for only 1 night (we had booked 2 night) that we refused because of the bed bugs. The owner shows no respect to his customers, no refund was proposed, we did not spend 1 night because of the conditions of the room.

Very nice and very relaxing.: beautiful scenery, the staff was very friendly and easy to get ahold off.. parking easy, right infront of the entrance.. manual was an amazing host, was willing to help with anything needed

Everything was great

We stayed in the suite with lakeview and a balcony for two nights. The view on the lagoon was very nice. The boat trip was unforgettable.

Nevertheless, we wouldn't come here again as our nights were really sleepless. We had an ant trail in the room and on the balcony as well as two cockroaches and all kinds of animals like spiders in our room. The air in the room was also very, very stuffy. Another negative point was the location as you were very far from the centre and there was no breakfast or dinner included so you always had to take a taxi to get anything. The manager was friendly when we met him but we only saw him once and the other two staff women didn't understand English. For a trip to Bacalar, we would recommend a hotel near the centre, close to restaurants such as la playita.