Outerspaces- 2 Bedroom apartment-Sandton

Good location, overall a comfortable apartment.

Wifi did not work. Apartment was not easy to find in the complex.

I loved the area,clean space and excellent communication.

Close to shops

1 room too small

The host is friendly and place is nicely decorated and well taken care of

Some of the plugs didn’t work properly

The area is okay and the facilities in the Estate are good.

Please note, this is not a personal criticism of the owners or their property, but simply a reflection of our experience. The property is located on the second floor, which was not mentioned in the listing. We struggled to manage our luggage—five bags weighing 23kg each and three bags at 7kg each. Although the owners kindly offered assistance at check-out, their helper was occupied with other guests. We waited briefly but ultimately had to leave as it was past the check-out time. Upon entering the property, we were greeted by a strong odor. We attempted to clean the stove’s grease filter, but the smell persisted. I would suggest the owners consider hiring professional cleaners for a thorough spring cleaning. Additionally, the cupboards and stove knobs had noticeable oil residue. The kitchen bin lacked a lid and no refuse bags were provided. It would also be beneficial to upgrade the pots and add a few casserole dishes for easier food storage and reheating. Providing a laundry basket, a bucket for mopping, and a functional clothes rack would improve convenience, as the existing clothes rack was broken. We also found Savannah bottle caps beside our beds, which was disappointing. That said, the property is in a great location and has strong potential. My advice to the owners is to invest a little more in maintenance and upgrades to bring the property up to the standard of other rentals in the area. Doing so would greatly enhance the overall guest experience.

The apartment was as expected and we enjoyed our stay.

The stairs lol.

We arrived after 8pm and immediately found the apartment to be in an unacceptable state of cleanliness. There was visible mold on the ceiling in one of the rooms, along with noticeable dirt and grime on multiple surfaces and fixtures. The condition did not reflect the standard reasonably expected from the listing. Due to the late hour, we remained overnight for safety reasons but vacated early the following morning and secured alternative accommodation at our own expense. We reported the issues through the Booking.com app and requested a refund. The request was declined. Based on our experience, we cannot recommend this property unless significant improvements are made to its cleanliness and maintenance, particularly addressing the visible mold. I have requested refunds from booking.com through which I made the booking as well as the owner both declined. Photos attached reflect the condition encountered upon arrival, including mold and cleanliness issues. The owners main concern is that the complaint went through to booking.com the next day and she could not rent the unit out again.