Hyatt House San Juan

The facilities were clean, comfortable and accessible. The staff is exceptional!

N/A

Cerca de Todo limpio. Buena atención del personal

La ubicación limpieza

I like the cleanliness of the room/ hotel and the pool area

Staff had nasty energy Manly the front desk manager lady . And was rude when greeting. She almost looked disgusted to see us. They also promised me champagne for my birthday and did not deliver or add any special touches as requested. The breakfast was also horrible coffee tasted like water.

The room had strong smell of mold. The AC made a very loud noise that woke me up every time it went on or off. There was only one night stand in the middle and no outlets nest to the headboard which was very inconvenient. The room was much smaller than what I used to see when booking with Hyatt. Shower water pressure was minimal. Parking gate and side door were very confusing to operate. Stuff was not accommodating wrt late check-out that we requested and were ready to pay for. We asked for 1.5-2 hours, and eventually they granted just one hour and yet - our keys got cancelled at the original checkout time, which forced us to spend another 15 minutes to go downstairs and stand in line to get 1 key reactivated. In general, this was barely Ok for a 3 - star hotel, and not what I am used to get at Hyatt. We booked this hotel in spite of imperfect location for out needs since it was an Hyatt,.

See above

The free shuttle that went the beach and old town was awesome. Custom omelets took a while in the morning but were so much better than most other hotel food. The TMobile convention center was close and had good food options plus the surreal screen for World Cup.

Everything

Nothing