Casa Bolero a Ostuni

The house is lovely and with very good location. But I had very bad experience with the agency that manage the house - Vacanze in Puglia.

The agency that manage the house - Vacanze in Puglia. They are unprofessional and incorrect. I rented the whole house for 3 nights and as you can see in my reservation everything seemed included. We were only 2 /TWO/ adults with our little kids and the beds in the house fit perfect to my family. After we arrived they surrprised my that I have to pay IN CASH 100 euros more for linens and towels. It was too late to cancel the reservation and choose another house with no hidden fees. And the worst was that they even DID NOT provide me linens and towels for these fees. I had only for 4, but they charged me for 6. Very difficult and stressful communication with Assunta. I've tried to resolve the issue in friendly way and I asked to refund me 40 euros (linens and towels for 2 that they did not provide me). Till the moment there is no result. I definitely do not recommend to use the services of the agency.

Location on the edge of the walled town was great for access to the old town. The flat was very nice, but access to the balcony and laundry was through the second (sofa-bed) bedroom, making it a little awkward. Nonetheless, a good place to stay.

Lack of free parking, was difficult most days to find a spot nearby. While the property is inside the wall, resident's have permits. Sadly, that permit isn't extended to guests, so you have to walk a few hundred yards and then up some steps with your heavy luggage (back still hurting weeks later). Transportation of luggage could be better. I don't see any reason why the property can't have a parking spot, there was more than enough space. To advertise with ample or freely available parking is stretching it, we survived in June (with tourist numbers down because of G7), what will peak season parking be like ? Even if a parking permit can't be obtained, the property should have done a deal with a secure parking lot on the edge of town (which could be seen from the unit window), at least that would have removed the daily concern about being able to jump in the car and park on your return. We (4x adults) stayed for 10 nights, probably should have been 5-6 nights and then off to somewhere else, would have relieved our daily parking anxiety.

Hosts Assunta and Alessia both excellent. Well designed, well planned, very comfortable house

Main bedroom should be on upstairs floor, so that first floor bedroom can become living room with sofabed

I loved everything from this place and our host was very helpful and ensured we had everything we needed... It was a dream to be there!

Maybe to have a list of good restaurants or things to do around available.

We really liked the apartment. The balcony area was lovely with great views. Overall it was stylish, clean and comfortable.

There was a 30 euro cash charge for bed linen which we were unaware of and thought was not acceptable as should have been included in property price. The WiFi didn’t work for two days and although the team at Vacanze were very responsive our lack of Italian language led to a lot of mid communication trying to sort it out.