HOTEL ZEN-Adult Only

なんといってもスタッフさんやオーナーさんの対応が素晴らしいです！お部屋の綺麗さ、アメニティの種類の豊富さ（本当に多い）、暖かい朝食のルームサービス、りんごサイダーのウェルカムドリンクや冷蔵庫の飲み物等、設備面ももちろん完璧ですが、それ以上に気配りに感激しました。行きに弘前駅まで迎えに来られなくなってしまった（送迎は宿泊費に含まれていませんのであくまでサービスです）とのことでタクシーにてホテルへ行きましたが、タクシー代を頂きました。又、翌日は、オーナーさんに弘前城まで送って頂きましたが、弘前城周辺の見どころやおすすめポイント、美味しい駅弁まで色々教えて頂いたおかげで短くも充実した滞在になりました。駅からかなり離れていますが、宿泊者の口コミを信じて駅周辺のビジネスホテルにしなくて本当に良かったです。ただ、洗面所にいると隣の部屋の声が少し気になりましたので、10点ではなく9点とさせて頂きました。

This place turned out to be more like an AirBnb, and not a hotel. Checking and all communication was through WhatsApp. The main person we communicated with was excellent, and even offered to pick us up at the train station. However, when he was away the next day, communication was not as good. Our room was huge with a very comfortable bed, great bathroom, and bathroom amenities. But it didn't have much natural light. Overall, it was comfortable, but for the price we paid I was expecting something more.

Not a great value, and the location was quite far from the castle and main part of town. It was not walkable and we had to either ask the hotel for a ride, or take a taxi.

La amplitud de las habitaciones, la comodidad, los amenitys del baño. El entorno de tranquilidad y la excelente atención del Director Sr. Wataru que se desvivió en hacernos la estancia lo más fabulosa posible indicándonos restaurantes, onzen y rutas por la región. Disfrutamos mucho

La luz entra a raudales desde que amanece, no hay un estor o persiana así que se complica dormir. Pagamos 240€ por habitación, un poco elevado.

Hotel Zen was beautiful, located near sightseeing locations, the train station, and restaurants, but still provided a private location. The room was clean, spacious, with great amenities. Breakfast is also provided by the staff is you ask the night before. This is an exceptional place to stay, especially if you want to visit Hirosaki, Hirosaki Castle, or take the train to Aomori not too far away. The hotel manager Wataru makes staying here an even better experience. We were blown away by how kind, attentive, and helpful Wataru was. He fulfilled our every request, provided breakfast, and especially and amazing authentic breakfast our last morning there, made restaurant recommendations dn reservations for us, and drove us to and from Hirosaki Castle, the train station, and dinner. His positive attitude, customer service, communication, and overall helpfulness is the best. Hotel Zen is a must stay. Thank you so much to Wataru and Hotel Zen.

I loved everything: from the room, the yukata, and the TV near the bathtub, to all the facial oil products and skincare items like the masks. Every detail was truly appreciated and made the experience even more special. A special thank you goes to Wataru, who was always available to take you to the different places in Hirosaki you wished to visit and was attentive to every need. As I said, we will definitely come back! either alone or with my husband!

Nothing

Beautiful rooms. Excellent service from the Hotel Zen Director Wataru who was accommodating to every need. Ask him for recommendations to nearby attractions, restaurants, and even onsens. Prompt response time as well reachable by phone/chat. English speaker friendly.

A drive away from most major attractions but we used both taxi service and Hotel Zen transportation services.

Establecimiento muy cómodo, con muy buenos servicios, el personal muy atento, en una zona muy tranquila.

Precio un poco elevado

Stilvoll eingerichtet, tolles Konzept. Unfassbar freundliche Mitarbeiter die einem immer helfen, absolut 5sterne Niveau.

Alles war super