Locke de Santa Joana

We had an absolutely wonderful stay at Locke. The check-in was efficient, and the reception team was welcoming, helpful, and accommodating throughout our stay. A special mention also goes to the pool and the hotel bar staff — the drinks were the best we had, and the service was genuinely outstanding: warm, attentive, and effortlessly friendly. The hotel itself is fantastic for an urban getaway — a perfect balance between vibrant city energy and a calm oasis for relaxation, inspiration, and connection. The atmosphere was stylish yet relaxed, with an international crowd and a very positive vibe. Our room was ideal for a private reunion weekend. Spacious, beautifully designed, and very comfortable, with lovely views over the pool. Having two beds worked perfectly for us, and we especially appreciated the kitchenette with a dishwasher and fridge. The bathroom was also surprisingly private and well insulated, which made sharing the room much easier and more comfortable.

Only two very small points for improvement: unfortunately, a garlic clove had been left in the fridge from previous guests, which caused quite a strong smell. And considering the room rate, complimentary water in the room would have been appreciated — especially as water at reception is rather expensive.

The pool was more decorative than functional, small in size, though the seating area around it was pleasant. On good days it filled up quickly, so people could only sunbathe rather than swim. The only real positive we can mention is that the beds were comfortable.

The room we were first assigned (D208) was completely different from the advertised studio: almost no natural light, no sofa, and located far from the entrance. After our complaint, we were moved to a pool‑view studio on the 4th floor, which matched expectations. These two rooms should not be considered the same category. Several listed amenities were missing, such as a clothes dryer and hair dryer. When we asked reception, we were given a broken one with the remark it “should already be in the room.” Even basic hospitality touches like complimentary water were absent, something I’ve seen even in hotels below 4‑star level. Finally, the fees for early check‑in and late check‑out were unusually high compared to other hotels. Overall, while the second room was fine, the initial experience, missing amenities, and extra charges make it hard to justify the price for a 4‑star rating.

Sehr schöner Frühstücksraum und schöner Poolbereich mit Bar und Restaurant im Innenhof. Insel der Ruhe in der Stadt. Personal an der Rezeption sehr hilfsbereit.

Zimmer sehr klein. Küche klein und damit sinnlos. Lounge-Bereich wenig einladend bei schlechtem Wetter.

Alguns insectos no quarto que é normal por ser enterrado.

Clean and the location is perfect. There’s everything you need there for your stay.

Nothing

Отличное расположение. В центре городка и 10 минут пешком до большого торгового центра. Номер супер, отличные завтраки, очень дружелюбный и помогающий персонал. Супер классный кот на ресепшене)