Greenways Escape - Cromwell Holiday Home

I am sorry but I have to give my honest review here. We had a TERRIBLE experience at this property. Sympathy for those who booked this or thinking to book it. So, I emailed them many times before making our bookings (one week) that I am highly concerned about the cleanliness of the house as I walked past it from a long time and I can even see the dirt on window and doors from outside too. They assured me that my request is accepted and it is clean . But when I entered there was nothing pleasant at all, the smell, the dirty kitchen sinks, the old/rusty cutlery, very unpleasant smell from top kitchen drawers, the ACs were filled with dirt and lint, the old dirty couch which I covered with the blankets, luckily they provided them, dust on tables/lamps etc. And OMG ! the electric kettle was mounted/filled with limescale like nobody ever cleaned it once. Wi-fi didn’t work at all. The only thing kids were excited about the hot tub but it was dirty beyond my expectation too. I have pictures and videos of everything if I am allowed to post. On the top of it when I called the staff , they were not nice (asked me if 7-8 people are staying there but it was just 2 of us and our 2 kids) It seems like they were covering up and trying to prove me wrong as I was just overreacting and comparing it with other newly build and clean properties because it is an old house. I like old and vintage stuff too but expect it to be clean as normal person. Other things I was told that Cromwell expects more rain than other towns so it’s not possible to clean it before every guest arrive. (I tried wiping one doors with only wet wipe and anybody in this world with normal eyesight could the difference) And the excuse about the dirty kettle is due to large amount of limescale in the water of Cromwell. But I have been living here in Cromwell for a decade now and I am well aware of the fact that how much time it takes to filled the kettle with that amount of limescale.

All of the above.

This was a great stay for a family. We had everything we needed. Lots of space and great location! Keys were in a lockbox which was perfect so we didn't have to meet anyone.

Great parking and as Southlanders the covered outdoor area was excellent. Everything was there we needed and a whole lot more

We loved that the house allowed pets to stay. Our 10 year old huntaway loved the front lawn and how the green space walkway came out right beside the house. We stayed as parents and adult children and all had plenty of space to spent time together as well as get away from each other! The listing undersold the house and I was pleasantly surprised by how large it was with two living areas, two shady outdoor areas with furniture, two bathrooms and access to the garage. The driveway was ginormous and kitchen exceptionally well appointed, even a BBQ outside! The house had lots of board games and plenty of crockery/glasses/cutlery, perfect for a big family stay! The Bachcare team were exceptionally prompt at responding to my two enquiries leading up to our stay. They answered within a couple of hours each time

The only small thing that we found frustrating (and I’m really splitting hairs here) is that the main bedroom bed was very, VERY firm. A mattress topper would quickly solve this issue though and it will not stop us from staying again. A bit of time spent updating the listing would definitely see more people staying here, the place is amazing!