Old San Juan Sunset Heaven

Nothing

We booked three night (16-19 April 2024). We cancelled a night within the terms and we didn’t receive the money back. I had to contact many times with booking to get this night back. But unfortunately the nightmare doesn’t finish here. We arrive in the 16th and there was an electricity interruption in all San Juan and the structure told us we were free to leave the Airbnb and they will have FULLY refunded us. So we just stayed the first night (since we arrived really late at night and we had nowhere to go) but we left the flat the following morning. It s the 1st of June and still I haven’t received any refund back. The worst part is that the structure is really making fun of us. They are answering to my messages saying “oh there was a misunderstanding, or course we will proceed refunding you” and on the other side they are telling to booking “ we already discussed it like 10 times we haven’t promised any refund and we won’t do it”. There is nothing more to add to this unseemly situation. But I’m ready to involve my lawyer if I don’t receive my money back.

location was good and the room overall clean

there are plenty of stairs, so be careful if you travel with a lot of luggage. There was no second bed or sofa bed so it was very difficult to sleep as family, Also no storage room for luggage before or after the check in.

Perfect location, great price, super comfortable bed. Walkable to everything and SO charming. Highly recommend!

Only challenge was that I arrived later than expected and the entrance was fairly dark - had to use my phone flashlight to see the lock and get key access. after getting in the first night no issues.

Great location in Old Town. Easy entry.

The host was diligent and responsive. Property location is awesome, walking distance from restaurants, bars and all the nightlife that Old San Juan can offer.

EVERYTHING WAS PERFECT AND A AMAZING LOCATION.

NOTHING