HOLT Hotel De Mi Independencia King Room

The staff was amazing and so helpful. They really went out of their way. Both my partner and his brother got sick and they made them tea. When we were leaving there was a parade and the staff helped us chase down a taxi.

Hotel con cuartos muy bien construidos, muy buenos acabados la ubicación es buena, tienen un gran detalle de un desayuno gratis

No hicieron la limpieza habitación porque no pusimos una indicación para que la hiciera a pesar de que salimos temprano tour y tenían nuestro WhatsApp más comunicación vía Booking, pésima actitud . Si tenían duda podrían habernos preguntado . Piden pago 37 dólares adicionales o depósito 250 dólares me sentí incómodo con esa situación . Ya q a veces hay daños por desgaste natural .

Great location, quiet, safe and close to activities and restaurants. Clean place and generally comfortable.

The check-in experience is quite bad. First of all, the online check-in is a bit of a bother. They ask to upload your passport photo and that process is very failure-prone. Second, they are really spammy with emails. I got around 20 emails from HOLT for my stay. There are no personnel to do the check-in in person if you prefer that.

Great location! Staff were very helpful!

The size of the room was small. We hardly could fit two luggages.

Everything was lovely

I have no complaints

Nothing besides the location.

It was the worst hotel experience I have ever had! There was a water pump directly above the room in the ceiling. It was so noisy and the constant noise was unbearable. The water pump was turning off and on all day and night! I was trying to communicate with the hotel staff over messages and emailed them the sound recording (note: there is no one to help you onsite) and they would take hours to respond and proceed to do nothing about the noise or move us to another room. I was even told to wear the provided earplugs and use the white noise machine that is provided in the room!! I didn’t sleep for 2 nights due to this. They said they would fix it and said it was fixed the following day but we returned to our room and it was still going on! I expressed that I wanted to cancel, get a refund as we had booked 3 nights and go to another hotel but they were not responsive. On the final night they moved us next door, which you could still hear the water pump going off but it was not as noisy. Another thing to note with this hotel is that they use a digital wallet application to open the front door that doesn’t always work and if you have internet issues then you can’t get in! I requested compensation for the first 2 nights and they refused. This is appalling from a hotel of this level and I have reported this experience to Booking.com as a formal complaint. I would never recommend this hotel to anyone if you would like a pleasant experience.

It was ok. I probably wouldn't stay here again. If you're looking for a hotel experience, this isn't it. It's similar to an airbnb. All communication happens through whatsapp or email.

The photos make it seem a bit more high end than it actually is.

I loved the decoration they had in the courtyard. The architecture, furniture, plants, and trees, everything looked in place. The room was comfortable and equipped with all you could need for your stay. I would stay here again. Thanks!