Staybridge Suites Dearborn by IHG

Everything

Nothing

The appearance was nice lobby was clean staff were nice and the breakfast was good

I originally booked a 2 bedroom suite the day of my stay I received a phone call 2 hours before check in saying the room was unexpectedly unavailable because a pipe bursted and I had 3 options to choose from one which was get 2 rooms In place of the one so I did that one of the rooms stayed cold all night the thermostat wouldn’t go any higher while the other room was nice and cozy and when I arrived the hallways smelled like marijuana

The location. The lobby was the only thing that was clean.. The beds were comfortable. It had a kitchen area.

My room was dirty. There was spots on the wall spots on the cabinets. They have not been cleaned the door handles to the bathroom in the bedroom. We’re in this repair with a jacket screw hanging out of it. Carpet was matted and filthy the sofa as well.

Nothing the floors were dirty the carpet had wholes in them the light fixtures was hanging from the calling there was spots on the bed that was not from cleaning

Everything the staff wasn’t not at the desk most of the time so you had to wait for at least 30 mins to see someone the bath room wasn’t clean had to clean it myself and my wife wasn’t not happy with the overall experience and they wanted to charge me more for asking to switch to cleaner and better room and the room they gave me was even worse the first one feel like they gave me the party room were everything was messed up

Property is very clean, updated and has multiple conveniences such as breakfast, laundry and a large pool. Anything that we had to ask for such as towels for the pool, was supplied to us promptly.

Water temperature in the rooms was inconsistent which could be frustrating. Employees discontinued bringing breakfast items out more than half an hour prior to scheduled end time. Pool area was often without towels. Room’s are only cleaned on certain days which is inconvenient for multi-night stays with several people on one room.