Highgarden The Seat of House Tyrell Sweet Suite

Nothing, absolutely nothing. This was the worst vacation rental I have ever experienced

The listing doesn’t state the truth around this property. Very misleading. You have to walk up 4 flights of stairs to get to the room, when you do the room was hott, stuffy and smelt weird. The bathroom was in a common area and the codes didn’t work. We wouldn’t access the bathroom, the AC wasn’t on and there was absolutely no parking available. I reached out for help and they didn’t help me with anything. No assistance on the bathroom or the issues. Reaching out to the property management was also a nightmare, no help what so ever. We were stranded in Capitol Hill with no place to sleep or use the restroom and get ready. This location was a night mare and it ruined our trip. Also, booking it was so lengthy and challenging, the entire thing was a pain and I would never wish anyone to experience this.

We loved the Capital Hill location (lots of delicious restaurants), the space was clean and we enjoyed the patio for morning coffee before it got too hot. We were able to walk downtown (about an hour) and easily access public transportation. Vince (the owner) was super kind and stayed in communication with us regarding the delayed check-in. Thanks Vince!!

We had hoped to check-in slightly early but the cleaner ended up being behind behind schedule and we couldn't check-in until much later. A neighbour highly suggested not to leave our belongings in the vehicle as there are lots of break-ins in the neighbourhood so we had to sit in front of the house in the heat for hours on my husbands 40th birthday. Finally we brought our suitcases into the building unattended as we had to get to the baseball game that we had purchased tickets for. Parking is also only 2 hours so you have to constantly move your vehicle other than on Sundays and holidays. The unit was insanely hot that we barely were able to sleep for the three nights. I would highly suggest an AC unit or even a fan for heat waves. Further, I didn't realize the kitchen was shared and it was filthy.

The room is very clean. The host is very responsive to my question and provide necessary information to accommodate our need.

We did not know that our room is on the 4th floor. We had to climb a lot of stairs. The sound insulation of the room is not good. There is no curtain in the room. So I was awoken by the light by 5am during my stay.

Property was well cleaned

Blinds were basically see through so I was woken by the sun at 5am, have attached photo of how bright the room was at 5am Owner charges a 1000$ deposit on a 95$ stay which was not returned for several days