Manchester City Centre - Luxury Two Bedroom Apartement

We paid for 6 people and only enough facilities for 4 people to sleep, so 2 people had to sleep on the floor, There wasn't enough towels, place was dirty, rubbish and belongings where left in the property, we had to clean up when we got there, I would like some kind of refund

Nothing

Lack of communication - no response to message. Ended up booking into travelodge

Lovely 2 bed apartment with en suite. All mod cons, dishwasher, microwave, washing machine. Decent size balcony. Taxi from manchester roughly £8 but only a walk away if able.

Arrived at apartment with 5 people, within apartment there’s was 2 towels to share between us, one toilet roll, no hand towels, no soap, dirty lining in cupboard at door, rubbish left, no bin bags in bins. Main thing we could get to work was the hot water and was told we should YouTube it to see how to work it when we were all young adults who don’t have a clue how to work anything like that, with YouTube giving us nothing. Owner didn’t send anyone up to fix boiler and we had to have cold showers all weekend which was horrible. Sofa bed was very uncomfortable with every spring in it popping into your back and even uncomfortable to sit on during the day. Table in living room had holes in it too Apartment was in a great location with a great view but all of us were annoyed at the fact this all wasn’t set up and ready for us going. We had to stay an extra night due to travelling issues, which cost us another £80

Nothing

On check in day, I receive a message which started with "THE MANAGEMENT OF THE BUILDING DOES NOT WANT AIRBNB ANYMORE IN THE APARTMENT DUE TO THE BEHAVIOUR OF THE LAST GURSTS SO PLS DONT LET ANYONE KNOWS YOU STAYING AS A GUESTS". This didn't fill me with much confidence about the start of this experience. I stated my time of arrival which the host did reply back to confirm. I was told in the message "CHECK IN SYSTEM keys is in a local shop about few mins walk from the apartment. I will send you the photos so you can locate the store to pick the lockbox" I arrived outside the apartment and received no further messages from the host, so I tried calling him. No answer via a regular call or text but eventually answered via WhatsApp calling. He was in the car and sounded confused to who I was, upon explaining - he said that the cleaner was supposed to leave the key and instead he has it? I went to a bar nearby and waited over 2 hours for him to appear to drop off the key, where he also explained not to inform anybody about the apartment being rented out, not to use a certain balcony door which is broken (He said it came to his attention the day before despite a review on here saying it was broken a while before) and apologized for the lack of cups and plates as the last guests had a party and broke a lot of essential items and didn't have time to replace them. The apartment was adequate. If you're looking for an easy party pad with zero customer service or hosting skills... this is your place to stay! What really took the biscuit was being called at 9:30am on the day we check out and the host asking when we would be leaving (check out is at 11am) as the cleaner needs to come in to turn the apartment around for the following guests. He had us waiting for 2 hours for the keys and then tried to hurry us out. Really poor. Avoid at all costs.

In the city , close to everything

Some things were dirty , the toilet had tissue in it and wasn’t flushed . The sinks were dirty, and so were the carpets . The water was cold in the showers. The pictures were different