Ninni's House by DomuSicily

The property was dirty- mug with cigarettes in when we arrived! The toilet seat broken when we arrived- it had just been placed on the toilet to make it look like it was okay! Communication with the host/ company was the worst experience we have ever had. We raised several complaints about the bedroom shutters not working leading to the balcony and was told it would be fixed but never happened. This meant that we could not access the balcony our whole stay ( the main reason we booked the apartment). We were then told customer services would contact us and still have heard nothing after leaving the apartment. Appalling customer service. We were told there was free street parking- this is not true. The noise at night outside the apartment is very loud but we expected this- if you are a light sleeper this is definitely not the place to stay! To be truthful, I would say it is the worst place we have ever stayed and would definitely not recommend this apartment nor this company/host.

Excellent location. Bright and spacious.

Bed is lumpy. Needs new mattress.

Location - being on main street was noisy at night with bedroom facing road but we knew this before booking so did not bother us

Lack of cooking trays for oven. Reported shower head problems but never heard back regarding issue.

It was in a very well located location. The best part was for me the cute balcony, where I had my morning breakfast everyday.

Maybe it was my lack of understanding too, but the hot plate wasn’t working at all. So, a short introduction to the further guests.