Anah Tulum

Pool was good and location was ok as long as you have a car

Apartment had no table or chairs which was highly inconvenient to say the least, no dishwasher, washer dryer despite eing advertised. The plunge pool was green and though they claimed they'd cleaned it was clearly not. Constant pain to get tge cleaner and clearly under staffed. Staff on site were rude and unhelpful. Our agency representative tried hard but she had no support.

We were much more fortunate than our in laws. Their one bedroom suite lacked a dining table, dishwasher, washing machine/dryer and they were not offered any solution/compensation at all! As we were a party of 8, we borrowed tables from the pool area for dinner (that no one was using and there were plenty left). We were reprimanded and threatened with a fine.

One bedroom suite was not as advertised. Bedroom and ensuite were up a marble staircase despite being advertised as “entire unit on ground floor”. We were unable to relax through our 2 week stay as we have a 1yo learning to climb. I asked for the sofa bed to be made up, but it had an incredible dip in it. The private pool was putrid and only cleaned on our 2nd last day. (To be fair, it was not included in the ad). Cleaning does not begin until day 7. All payment is taken up front. Only 2 toilet rolls are provided complimentary, you are supposed to buy more if you need more!!! As compensation, they offered daily cleaning, but they were unable to even remove rubbish daily due to poor planning and an overworked elderly maid. Not ideal to have 3 days of rubbish with 2 kids in nappies! They didn’t even offer extra garbage bags and to tell us where the external bins are. Oh, the hot water smelt of sewerage. Also not fixed until our 2nd last day (potential delays caused by arriving late on Christmas Eve). For the price I would have expected daily rubbish removal and fresh towels as a minimum. If it’s not the case, then it should be stated in the listing, not after arrival and full payment is made.

Pool

Small room, not cleaned daily and everything one of us had a shower it flooded the bathroom and was constantly wet. Towels not changed frequently enough.

I did not enjoy anything about the property.

location, staff, accommodations. My family and I didn’t enjoy anything about the property. We left and went to TRS Yucantan. The property is in the middle of no where. You need a rental car to get around. No food options near by. You need to purchase a day pass to access the Bahía Principe Resort. In my room the toilet was broken, fridge handle broken, and no wash cloths or towels provided. At night the lights went out several times and my brothers fiancé was afraid. They left as well and met us at TRS Yucantan.

very beautiful, peaceful, and clean.

nothing.

It was comfortable and clean

Pool was cool

The complex is beautiful. Service was horrible, the room was not cleaned well.

No one would help with my issues, I had a clogged sink in my room it took three days to fix after contacting booking.com and harassing the manager that would only reply messages via WhatsApp. I had to use the shower to wash my my hands and brush my teeth. My sheets had dry blood stains, hair, and dust. I sent the photos to the manager and didn’t reply with anything. The second bathroom didn’t have any toiletries. This is my third time using this facility and will never use again, I left to another hotel 3 days into my 5 day stay. It was Anah unit D01.