Unicorn Inn by OYO Portland

Great customer service

The space

Price was within my budget and close to an event my daughter and grandchildren were going to that night. It was a convenient location for my daughter to drop me off at.

When checking in the guy at the counter was not very pleasant. He was counting cash and he didn't ask if I could wait until he was finished, he merely told me I had to wait. Once he was done I told him that I reserved a room with a king size bed. He asked if I had a pet (I specifically said when reserving the room that it had to be pet friendly) so I said yes 2 small dogs. He said that there would be a $50 deposit when online it said there would be no charges for pets. I asked if that would be refundable? he then called either the manager or owner. The owner said that it had to be a downstairs room and that they had no king rooms and then charged me the same amount for a room with 2 double beds which was listed at lower price. It was a room with indoor outdoor carpet and the entrance was inside. Not sure of the purpose of downstairs. Checkout time was not 12:00 as listed it was actually 11:00am. The room was not very clean, the refrigerator was dirty and bedspread was torn. It looked like a child did all the maintenance and repairs. The wifi was down for over an hour. I could hear every move that the people made staying in the room above me. There was a lady that checked me out and went and inspected my room for over 20 minutes. When she came back she said that there was a wet spot on the floor. I explained that I had spilled some water while trying to make ice in plastic ziplock bags, since they had no ice machine and didn't furnish ice trays for the refrigerator. Then she said that there was a brown stain on one the hand towels. At that point the manager/owner came out and said he didn't think it could come out in the wash. I told him it was only makeup and told him I have no problems removing makeup with a little bleach. He wanted to deduct $1.25 from my deposit. I laughed and stated that is fine he came do that as long as he refunded to me the $4.00 that he overcharged me for the room.

Staff was great! Room was comfortable

I liked everything.

Location

Need better Room cleaners. More kptjons