The Nest at Hemel Hempstead

The staff were never attentive from the moment I booked the place, I was sent several different numbers to contact to in order for me to get the keys so I can access the property. Which some of them don’t even work. The day prior to my arrival I gave them my details so they can register my vehicle registration for the parking. However, on the day itself, Sathresh who met us in the parking lot told me that he still haven’t registered my vehicle which is quite disappointing as they have requested my details prior to this so I can have a smooth check in. They never provided a key safe. They only told me to left the key under the rug outside the property. He let us in in the property, and allowed us to check every room which we did we found dirty knickers in the drawer broken tables, 2 television on the main bedroom one of which was broken, cracked and smashed. Upon checking for the battles I didn’t realise that there’s only one hand towels on the bathroom and one bath towels in the bed then check the drawers and wardrobe only to find out that there was nothing in there upon informing my partner who went downstairs with Sarah and asked for bad files Hidden gave us one bath towels and three hand towels which are stained with bleach and are in several different colours which I find it to be odd and unprofessional the fact that it’s an Airbnb it should be something clean and should be in uniform colours. We then get requested for another set of my towels that were cleaned however when Sarah gave it to my partner, he abruptly throw it on the floor over the floor which is wet and dirty. My partner then have to chase him and ask him why he does that and he was so aggressive to the point that he was threatening my husband that there is CCTV there and was Winding up my husband, which is my husband is just trying to tell him why was he treating us unprofessional. We are so disappointed at this Airbnb to the point that we just decided not to stay and book another room somew

Very comfortable bed Spacious and relatively clean apartment Apartment style was nice and modern

Unfortunately the map took me to the back entrance of the apartment complex upon arrival which was a very bad first impression - I was met with bins, dirty outside, a large dead rat just outside of the black stairs leading the apartments where I was told to wait for the staff to bring the key. Pubic hair found on toilet seat and in bedsheet The major discomfort was the lack of privacy of the apartment. Large glass panels on the front door are completely see through meaning people walking by can see directly into the apartment and straight through to the bathroom door. This wasn’t great especially after a shower time whilst in a towel having to walk back to the bedroom someone on the outside can see everything. Bedroom blinds were not in tact with many gaps, meaning people outside could again see straight into the room. I had to cover both doors with a towel/jacket which still wasn’t sufficient in covering it fully. As a young woman staying alone the lack of privacy and ability for people walking by to see directly in the house feels very unsafe, triggering and exposed. The apartment should do better and make it a priority to get these glass panels covered and blinds fixed as this took away from the relaxed feeling I wanted to have by booking the apartment in the first place.

Modern furniture and lovely check in process. Spacious and well decorated.

The sofa was quite tight and could’ve done with a blanket but perhaps I’m being picky! Also couldn’t locate the WiFi although I know there was WiFi there.

Everything you could expect for a home away from home

Nothing

Very clean and spacious with attentive hosts