Central Truro! Large Double Room In Victorian Property

Cleanliness

DO NOT STAY HERE IT IS A SCAM.

On the day of my booking I called three times in advance to confirm the time of check-in with no answer. Upon arrival the woman was laying in the advertised bed that I was supposed to be staying in and she had all of her things scattered around as if it was her own room. She refused us entry and told us she had declined our request to stay weeks ago however neither booking.com nor myself had any confirmation of this. The place was unhygienic, messy, and stank of urine. You couldn’t pay me to stay there. When myself and booking.com tried to get hold of her to sort a refund she never answered her emails or the phone and it took me a month and a half to get my refund as well as having to spend another £100 or so on a hotel for the night.

The end was comfortable

It appeared to be a shared house with rooms let out to long term tenants as well. The owner didn’t come out to meet us which was odd to say the least. There were no tea or coffee making facilities in the room and it wasn’t clear whether we could use the kitchen or not.

The bedsheets were clean and the room was cosy

Our train broke on the way to the accommodation and I tried to contact the property since 3:00 pm (as there was ain't off time to check in!) ,have never receive any answer. Arrived at the property around 8:30pm and had no instructions on how to enter. Sent more messages and nothing. Called the number and they didn't pick up the phone. Left a voice message and didnt hear back from them. At this point I though I would have to find another place. At some point, one of the tenants called the same person I was trying to call and they picked up the phone and let us in as the key was on the door of the room. Apart from the room, things were a bit messy, with a few people living there as well apparently. The bathroom was big and nice but dirty and with loads of other people's things hanging around (towels, underwear, at least 4 sets of shampoo and hand wash). None of the heaters were working which means we used the same wet towels for the whole stay. I haven't received a single message or apologise for the way the situation was handled but for my surprise today after leaving they sent a message saying was ok to leave the keys at the door (4:00 after we left the property!!!). Value for money was extremely bad as I had stayed in loads of other properties in Truro way cheaper and way more nice and accommodating.

A bit basic and bohemian but it did the trick and decent price

Value

Handy location for city centre; big room, comfy bed and all very clean.

Parking tricky but plenty of secure packing in Truro which are in walking distance.

Bedding was clean and nicely made.

I didn’t get a good feel for the property when I went in. I was given instructions for a key box to let myself in - I met another tenant when I opened the door. I couldn’t find the owner to get more information and for the hour I was there no one came to meet me. I expected more of a B&B style but it was more like a bed sit/house share. The room I had smelt damp and it said there was a private bathroom but I didn’t find this. It wasn’t near the room and I wouldn’t have felt comfortable if needing to use it elsewhere in the house at night for example given there seemed to be a few different people staying there. The only bathroom I found had other people’s clothes/wash stuff in it. The room also had an interlinking door to another bedroom which was blocked by a sofa and only a very small lock that was open. There was also a lot of chipped paint on the window sills which clearly hadn’t been dusted for a while. I ended up leaving the property and staying elsewhere as I just didn’t feel comfortable. Sure it was probably fine but first impressions weren’t great.

Good location

Property not as described. This isn’t really a guest house more of an HMO that rents out rooms to paying guests . Room listed as having a private bathroom NOT CORRECT ! - reality is a shared bathroom with owner , permanent residents , and other guests not sure how many that would be if it was full guessing on our visit at least five of us ? . City view from ground floor non existent , wardrobe ? not in our room . Coaxial but no telly attached . Broken sash window lock so no security in our room potentially opened from outside. No tea and coffee facilities in room offered ,provided in shared kitchen but where the guests items and the residents provisions started and ended was not clear . All of this would be fine if it was described as such but not my choice to share the problem is the listing details.

The room was very clean and the bed was comfy.

Unfortunately the b&b was not really what I was expecting. There were no facilities in the room at all, no tv, no en-suite, no lock on the door, no drinks facility and only a single bed. There was however a shared bathroom that was clean and well presented. A shared kitchen, but it was not clear what was for use by b&b guests as a lot appeared to be for long stay tenants - personal food etc. There was only on street parking that required a permit, one was provided but this was not clear at the time of booking. I regularly stay at another b&b in Truro, single room but private shower & loo, Wi-Fi, tv, in room drinks etc. the room is of a similar size and standard but is half the price of this one.