Heathrow Apartment Sleeps 4

The host was the most rudest person Iv ever come across, unprofessional, aggressive and very disrespectful.

Nothing

Everything it wasn’t clean, it stank, ac wasn’t working, asked for ice a day before and was told it will be there but wasn’t the towels smelt.

Photos of the wrong apartment

Used bedsheets, not fresh and clean linen, bathroom bins with sanitary wear, washing machine loaded and locked, broken laminate flooring, dirty walls with marks, dirty carpets and mess behind beds, generally the place was very untidy and dated. It needs good clean and some maintenance. Communal area is very dirty and parking is NOT free.

Bathrooms were reasonable. Instructions to get in good.

The place was not clean. There were marks over walls, the tray inside the cooker was dirty, there was not enough crockery. We only had one bath towel between three. The washing machine was full of washing and locked. The air conditioning unit had the cover hanging off, the Wi-Fi equipment was on the floor in the hall. Didn’t feel very safe as the safety catch was broken.

Modern property with 2 bathrooms

At 16.05Had to wait and ask for check in details . At 16.30 On arrival was unable to park where advised as there is height restriction 1.95cm(paid parking). After advise and searching for parking at 17.20 we entered property. Soon as we opened front door strong odour hit our faces,property was not cleaned after someone checked out(photos attached).Ive called property and he arranged for a cleaner to arrive 3 hours later at 8pm.Not ideal as I've mentioned that we are going to sleep early 9pm. Cleaner arrived at 8.05 and done usual routine,(for some reason i had to ask cleaner to wipe surfaces in bedroom ,seems not part of routine) So we ended up going late in the bed soon as cleaner left and next morning we had to wake up 5am and left property 720am.Im glad we slept is cleaner property then it was on arrival ahaha. From beginning WiFi had no Internet but property was ignoring my concerns. Single bed and blanket is very small. I did ask property for compensation but still no reply.

Unfortunately it wasnt very clean, bed linen seemed to be fresh but the rest of the property wasnt unfortunately

Air Conditioning

From the moment we arrived, our experience was frustrating. The host failed to send us access instructions, leaving us stranded outside in the cold with a very tired 2-year-old, four hours away from home. We struggled to reach the host until I finally sent an email through Bookings.com only then did someone call us back. When we finally got access, we had to retrieve the key from a lockbox inside a bin store, which was far from ideal. The main building hallways and lifts were outdated and in need of refurbishment. Upon entering the apartment, we discovered that the provided cot was broken, forcing our child to sleep on the floor with just a duvet in our room. To make matters worse, the master bedroom had an AC unit directly above the bed with a bright flashing blue light, making it incredibly difficult to sleep. The overall stay was uncomfortable and disappointing. The host initially suggested we would receive a refund for the trouble, but after that message, they ignored all follow-ups. As someone who travels frequently for business and stays in various hotels and apartments, I can confidently say this was one of the worst experiences I’ve had. Further to add, don't be fooled by the images on the Bookings.com website. The reality is very different. I would not recommend staying here.