33A Castle Street - Contractor and Business Stay Friendly 2-Bedroom Apartment in Reading City Centre, Walking Distance from Transportation Hubs, with Wi-Fi

It’s a self catering facility.

NOTHING. Absolutely disgusting property and you’re even more disgusting for taking peoples hard earned money. I simply cannot believe this property is still on booking.com and the hosts are still taking bookings and profiting from this. Absolutely vile and should be ashamed to be doing this. How can you have other people as well express their concerns and STILL not been fixed? Absolutely disgusting. You caused me so much anxiety and stress and ruined a special weekend.

I am genuinely shocked that this property is allowed to be listed on Booking.com. We booked this apartment for my birthday weekend in Reading, expecting a clean, safe, and presentable place to stay. What we walked into was the complete opposite and honestly one of the worst accommodations I have ever seen. The moment you enter the apartment, you are hit with a strong, overwhelming smell of mould. There was visible mould throughout the property, including on the walls, which were tarnished, stained, and absolutely filthy. This is not just a cosmetic issue – it is a serious health concern. The entire place felt damp, neglected, and completely unfit for human habitation.The sofas were disgusting. They were covered in stains that were clearly bodily fluids, which is beyond unacceptable. There is no way these furnishings are being properly cleaned, if at all. Sitting on them felt unhygienic and unsafe. To make matters worse, there was a broken window that had clearly not been fixed for some time. This raised serious safety concerns and shows a total lack of care or responsibility from the hosts. What was supposed to be a relaxing birthday celebration turned into an extremely stressful experience. We stayed for less than 20 minutes before deciding we had no choice but to leave. The conditions were so bad that we immediately had to book another Airbnb at short notice, costing us extra money and ruining what should have been a special weekend. The hosts have been completely useless. They have taken no responsibility, offered no meaningful response, and made no attempt to resolve the situation. We escalated this to Booking.com, and it feels like we are being deliberately ignored. There has been no refund, despite the property being completely unlivable. It is appalling that people are allowed to profit from accommodation in this condition. This place should be removed from the platform immediately. It is misleading, unsafe, and unacceptable. You’re scum for taking money.

Nothing...

I booked this apartment for three nights but left after just one due to the extremely poor condition of the property, which was nothing like the photos advertised. A £250 damage deposit was taken in advance, yet on arrival almost everything in the apartment was already damaged or in disrepair. This raised an immediate concern about the purpose of the deposit, given the existing condition of the property. To be fair, the host did later refund the deposit. Specific issues included: A very cheap, uncomfortable mattress that made sleeping difficult Bedroom windows that were either cracked/smashed or not functioning properly The bed and wardrobe propped up on wooden blocks A bathroom that was visibly filthy The property being spread over three floors, which was not clearly communicated A front door that does not fit properly and does not feel secure — it appeared that the property could be easily broken into I did not sleep well at all and felt extremely uncomfortable during the night, to the point of feeling as though things were crawling on me. The host required ID verification, and I will say that the system used for this was efficient and well organised. However, due to the poor cleanliness, maintenance, and safety issues, I could not stay beyond the first night and had to find alternative accommodation elsewhere. Despite this, the host refused to offer any refund for the unused nights. Unfortunately, Booking.com support was also unhelpful in resolving the situation. Overall, this was a very disappointing and stressful experience, and I would strongly caution future guests to be aware that the property’s actual condition does not match the listing photos.

The perfect location for shopping and eating out with friends and family

Nothing

No electricity or hot water for 3 days of our stay and a joke of a refund

That it was amazing and easy to get into