Townhouse Suites- Abbey Row

Staff were amazing, we had slight issues with both of our rooms, that could happen to anyone any time. That is not the reason to give bad comments. GM, reception staff they all went out of their way to help resolve the situation. In recognition of their poor level of service the GM agreed full refund and offered free breakfast. After all, it being a peak weekend with all rooms fully booked, under the circumstances, jokingly or otherwise, staff offered their room and tried to prepare booking rooms in another hotel nearby. Although, I have said poor experience, truly they deserve 10 marks for the efforts everybody made to resolve matters. Well done to all staff who worked hard to help to make our stay as comfortable as they could under the circumstances.

I think, the management could perhaps check an monitor maintenance work, like low water pressure on boiler causing no heating or hot water would have perhaps avoided the situation. The broken lock that locked us out may have been better removed then simply taped off. I guess it's an expensive lesson learnt.

Had breakfast in the Old Bell - it was really superb! Loved the quirky decoration and interesting pictures in our `suite'. So comfortable and well equipped as well. A really enjoyable stay in spite of having to go to a family funeral. Hope to come again for happier reasons.

Loved everything but, if really picky, would have preferred some bigger mugs

Location was perfect as sadly we went to a funeral In Malmesbury that day.

It was pricey ! £400.00 for 1 night …..

Quality of finish, facilities, location, and service.

It was all perfect.