Ocean Retreat by Cielo Stays

Ubicacion

No funcionaba la cerradura electronica de la puerta principal, además no me habían avisado del pago de 60u$s extras por el uso de asensores y llaves magnética para entrar al complejo. Si llegavas medio tarde al parking casi que no había lugar

Las instalaciones del dto, todo nuevo

Mucha gente, y encima no funcionaba 1 ascensor tenías por lo menos 30 minutos en algunos momentos del día para bajar o subir los 10 pisos donde estábamos

The ocean view is amazing

The staff is the receiving office was awful and rude. Had an issue getting everyone registered after renting through booking.com. the staff was rude and didn't help me. I had a hard time with everything. Wasn't clear. The security staff near the pool was very rude and disrespectful to my children also. I will never return due to the treatment from the staff.

Location on beach

The unit is clean and bright and very functional. The window in the bedroom is very thin and street sounds are easily heard at night when trying to sleep. Would benefit from soundproofing the window. The building is old and run down. There are too many rules that affect enjoyment. For example kids are not allowed to play with a soft ball in the pool, no flotation devices on pool, not allowed to sit quietly at the tables and chairs in the pool area after 7:30. Too restrictive for enjoyment as a family with kids/teenagers. The building employees not friendly and continuously watching and providing restrictions.

Stunning view- spacious modern unit- location- plenty of towels-comfortable beds- all amenities are available Tiip: For check-in starts with the valley parking guy at the main entrance, get the form and go to the registration office to complete the process. Friendly staff. Just to be prepared as these fees are described in the link you receive after doing the reservation: $100 parking for 7 days (no daily parking)-$30 key fob per 2 adults- $20 in cash refundable for the parking tag.

Noisy AC- vents are very dirty that need deep cleaning, check-in at 4:00 pm and office closes at 5:00 pm which creates a lot of crowd and a longer waiting time, perhaps because it was the spring break week too.

Beach, pool, room.

Difficult at first to figure out elevators and entry door locks to room. But it was a fabulous stay overall.

Данное бронирование абсолютно не соответствовало цене. За двое суток взяли 650 долларов. Этим все не закончилось. При бронировании была указана стоимость суток парковки в размере 13 долларов. По факту за двое суток мы заплатили 100 долларов за парковку. За ключи взяли 30 долларов. За штрих-код парковки взяли еще 20 долларов. Было полное ощущение, что это не апартаменты в Майами, а уровень сервиса придорожного кафе льдинка или уровень турецкого захолустья. В 10 утра еще и отключился доступ в здание, к бассейну и к спортивному залу, хотя общий чек аут в 11 утра. В целом никому не рекомендуем и сами больше никогда не воспользуемся услугами