Breathtaking Penthouse - Sea Views

The location

Very disappointed dirty, black mould around shower toilet and kitchen sink. Dirty oven. Shabby decor. Poor security, no fob for front door. Took over an hour to get in waiting for entry code in

Nothing - it was awful.

The property was difficult to get into, there wasn’t enough bedding for the amount of people booked. The front door wouldn’t stay locked so anyone could walk in. The bedding that was there was dirty and there were several stains on the pillow case. The sofa had more crumbs down the side than a bakers and the toilets were stained brown. The towels provided were tiny and the flat itself extremely run down and smelly. The windows in upstairs bedrooms couldn’t shut properly and the wind blowing through them all night sounded like a train. The walls were so damp they were crumbling, the toilet upstairs was not attached to the wall so was a complete hazard. No shower attached - just holes- in bathroom. No grout in tiles, just black mould . The ‘helpline’ person was extremely rude, it took us numerous phone calls, messages and emails to get in the flat, and this was before we tried to get bedding for sofa bed! Awful! So overall a stressful trip - would never visit again.

The location of the apartment was incredible. Amazing views of the beach from the living room area. You do have to walk up several flights of stairs to get there though. The bedrooms are very nice and the beds extremely comfortable.

Unfortunately, there were several things that didn't go right in our stay and it ruined it for us. The property refused to compensate us over things they deemed to be "wear and tear" 1) We arrived and they'd left half a toilet roll in each bathroom and no handsoap. There were 4 adults and a toddler staying. I had to request the toilet paper which they didn't respond to until I messaged again the following morning. They resolved it but that isn't good service 2) The kitchen island was sticky. The entire wooden top was sticky and hadn't been cleaned. 3) The bathrooms smelt very bad. The upstairs one was particularly awful and it seemed like damp. It wasn't until I looked up at the ceiling of the one downstairs (below the upstairs bathroom) and saw black mould that I realised the issue. I contacted them immediately and they told me black mould is wear and tear of a property. This isn't the case. 4) The hot water wasn't working properly and their initial resolution was to tell me (the guest) to reset the boiler myself. I did this and then saw the pressure was wrong and they finally sent someone out 2 and a half days into our stay. They also don't want to compensate for that. I didn't have a relaxing holiday as I was constantly messaging them as it is impossible to get through on their phone lines. I wouldn't recommend staying here despite the amazing location.

Beautiful views

The stairs