Appartamento Mango - Affitti Brevi Italia

Nothing good, terrible stay Terrible staff Uncleaned room Risky and large deposit on external website

Quick summary: Awful and rude unhelpful staff “Safety deposit” on external website of 150€ Bad cleaning Bad help New guests arriving early without us getting a notice The photos attached are from the “cleaned” apartment we came. There was a lot more but I could only attach 5 photos Explanation: Of our interrail trip, where we have stayed in 25 different locations, this has been the worst of the bunch. The place itself is not too bad, but the staff and scenario they put us in was absolutely terrible. First off, when you book this place, you have to make a deposit of 150 euro, on an external website. This is not allowed with booking.com, as this is how many scams are done, and such a deposit can done directly via booking.com. I can see some other reviews have written this to booking who then forced them to stop doing this deposit externally, but it seems as though they have begun doing it again. When writing to the staff about our worries, they were not understanding and quite rude. We then paid the deposit so we could get the instructions to get in. We arrived late and got into our apartment, which was COMPLETELY TRASHED AND NOT CLEANED AT ALL. We tried writing to them on 3 platforms, calling them and they didn’t respond. After an hour, someone finally wrote and let us use the apartment next door, due to some mixup on their end. This resulted in us being in bed around 1 in the morning, and using upwards of two hours to settle in due to us having to unpack, try to make the best of the trashed apartment, try to contact them for way too long, and then having to pack up again and move. The day after, the staff answered all our messages with just “are you still locked out?” And “oh I can see my partner get you into the other place”. No apology or anything. Things like this can happen and we understand this, but the way they handled the whole situation was just not up to par.

Comfy bed, coffee maker, communication with managers

No air-con. It was exceptionally hot (33 degrees) in the apartment and difficult to cool down at night because the traffic was very loud. The fan was good, but we really couldn't spend much time in the apartment. Also we were surprised that through Booking.com we had to authorise a €150 damage guarantee.

La limpieza

El tamaño, pero al final es normal, no se puede pedir más en esa zona supongo

L'appartement est très propre et spacieux.Triple vitrage indispensable pour limiter le bruit de la rue.

Il est situé dans une rue très fréquentée, difficile de laisser les fenêtres ouvertes car trop de bruit. Il manque la climatisation, l'appartement est très chaud en été.

Clean very

The noise when opening windows , too warm in the room no Air conditioning, saw no one. Very early check out

- bad communication - ants in room (photo) - dirty bedsheets (photo) - hair and crumbs in a drawer - extra charge we didnt know about to even do check-in - really hard to get into the acommodation

The apartment is okay for a short stay. It is comfy and spacious. It was all clean. It is run by a company so they have the bare minimum but alright if you stay stay for a night or two. Walking distance from the city center. We parked on the street not too far for free. Pictures are true to reality.

After paying for the stay, they ask for a deposit of 150 euros (or to pay extra non-refundable 30 euros so they leave you alone) or they don't give you the information to enter the apartment. They are very very insistent, many messages on different platforms. This is all through an external platform and after you already paid and can't cancel your stay. If it was a deposit asked from the beginning from Booking, it would have been fine for us, but not like this. We contacted Booking and they recommended us to not pay, as it was an external platform and there was no base for paying this quantity when the stay was already paid. Booking got in contact with the owners and after that, they stopped asking for the deposit but they were also not very nice to us. We waited in the car for a long time before we got the information for check in. If you have something better, I would recommend not taking this apartment to avoid the hassle and bad feeling. If you have to, don't pay the deposit and get Booking involved.