Luxury Studio Apartment in Sutton, London

Misrepresentation. Simple. What you see is NOT what you get. This is just a standard Hotel room.Not an 'Apartment' at all. The 'Kitchen' is on the floor below and is shared with all the other rooms, it's not your kitchen. So if someone else is using it, forget it. Didn't find it until late evening. Family room? Sorry didn't see it. Parking? If you have a small car and want to be out before 7 am, then yes, park outside, otherwise a 10 minute walk minimum( and l walk quickly) or £31.00 for 10 hours at the station. Apart from the initial entry problems which we managed to overcome, no hot water. Managed to find the immersion and switch it on but no evening shower. No milk. A/C? Again, didn't see it so it may be there. Take this as constructive criticism and sort it. Market it accurately, as what it is. Premier Inn was 30.00 cheaper and l could have parked outside.

Didn’t like the bed , it was uncomfortable and the cover was too small for the bed

the host really trying hard to make up for the initial entry problem

getting self entry/mgmt instructions in advance

Location - very near shops.. Comfortable.Owners responded quickly to any issues/queries.

Shared kitchen. Some guests kept making mess and staff had to clean up after them. Awkward having to carry cooked food up a flight stairs to my room. Shared washing machine. There was no mention that the one machine was shared between all 16 rooms and used by cleaning staff to wash the sheets. Had to contact owners to agree a time I could have access.

The host communicated with me via text and ensured my stay was comfortable. The usual facilities were provided but also additional soft drinks/snacks were available as well as quality organic shower shampoos/gels. Overall a lovely good sized apartment.

Could not really find any fault with the apartment. There is no lift, so must be able to get up 2 flight of stairs.

The flat is small but adequate and very moderne shower heating works well.

The covers on bed are too hot need cotton covers and noise from cleaners at 5.30am on the high st also the 3 huge stairs to get to the 3rd floor was a chore.