My Place Hotels Chicago West North Aurora

Gave one of my rooms to someone else. Please refund my charges.

The location is very convenient to if you are staying anywhere on the Randall Road axis between Geneva and Aurora. The rooms are comfortable and quiet.

When I went to check in, the credit card that I'd used to make the booking was not accepted, even though I had used it at another MyPlace hotel the night before. I then attempted to use another card. It too was declined. It finally took the manager to sort out the issue. The second card was finally accepted after the manager contacted (support?). Both cards are used routinely and neither were locked or blocked (I checked both while standing at the registration desk).

OK

Value for the price…overpriced.

This place was horrible. Roaches crawling around when reported it to front desk lady at front desk handed me a can of raid. Worst hotel and experience l. When called the hotel corporate office to make a complaint about the stay they were just as bad. I hope this places knows they will be reported to Better business bureau for lack of respect and honesty horrible customer service. Don’t waste your money.Staff extremely rude and unprofessional.

I travel across this country a lot, and stay at my place quite a bit. And generally do like My Place. To start, there is not much parking and had to drive in circles for about a half hour to wait for someone to pull out of their parking place. Then first thing that I noticed when I walked in the lobby of the hotel there was a very pungent pot smell. This is not what I was expecting especially since the other My Place Hotels have a strict nonsmoking rule. I mentioned the smell but didn’t get much of a reaction. Then I head up to my room and the smell in the room also was not that pleasant. It had a burnt food kinda smell to it. I do travel with 2 dogs which is why I like staying here at My Place. But for $190 a night, this experience had seriously made me reconsider them going forward on this trip, and have booked a different hotel on my next stop. Please try to do better. Your team could do something about the pot smell if they wanted to. There are 2 My Place that are by far superior, and would be worth the trip to Minneapolis Minnesota and Hastings Nebraska, to see what they do right. I don’t mean to seem so negative but after a long day of driving you want to come to a clean hotel, one that does not smell and that has ample parking for its . When traveling Everything should be as smooth as possible.