Magic Blue Spa Boutique Hotel Adults Only

L’espace extérieur avec la végétation et la piscine La chambre spacieuse et le lit King size La proximité avec la rue principale de Playa del Carmen

Impossible de vraiment se reposer à la piscine à cause d’un immeuble en construction juste à côté Interdiction de fumer dans les espaces extérieurs et aux alentours de la piscine

I booked a 5-night stay in a king room. The room itself was spacious, clean, and comfortable, with a beautiful king-size bed. The facilities were also lovely, the pool, beach chairs, and bar area were all great, and the location was excellent. Everything was within walking distance, including the beach, restaurants, and other amenities. Housekeeping also did a consistently good job keeping the room clean throughout my stay.

One downside was the noise. My window faced the street, and there was quite a lot of traffic noise, along with loud music at times. Also, I had put out the 'do not disturb' sign out on a few different occasions but it flew of the door so I ended up been disturbed, once I was woken up 😭 Unfortunately, what really impacted my experience was an uncomfortable interaction during check-in. After a smooth and efficient check-in process with the receptionist, another staff member named Manuel escorted me to my room and showed me the hotel facilities along the way, which I appreciated. However, once we arrived at the room and the door shut behind us, I immediately felt uncomfortable being alone with him in the space. What also made the interaction feel unnecessary was that I had carried my own bags to the room, so there was no real reason for him to remain inside after showing me where everything was. After pointing out the minibar and room features, he asked if I had a long flight and then reached out to massage my shoulders. I awkwardly shifted away, but the interaction continued with small talk, followed by a high five and then an awkward attempt to hug me. At that point, I just wanted the interaction to end, and thankfully he left shortly after. I have travelled extensively around the world and within Mexico and have never experienced anything like this from hotel staff. It felt unprofessional and inappropriate, and it unfortunately overshadowed what otherwise could have been a positive stay. I avoided contact with him for the remainder of my trip. While the hotel itself has many positives, this experience left me uneasy and makes it difficult for me to fully recommend the property.

Piscine pas propre

not much

Our stay at Magic Blue Spa Boutique Hotel ended with a very unpleasant and humiliating experience. At check-out, the staff accused us of stealing a towel that we did not take. We explained multiple times that one towel was hanging after use and the second remained folded on the shelf, but nobody was willing to listen. For nearly an hour, the staff treated us in a rude, aggressive, and disrespectful way. They threatened to call the police, refused to let us speak with the manager or cleaning staff, raised their voices at us, and made us feel extremely uncomfortable and humiliated. We even offered to open our suitcases to prove we had taken nothing. The attitude we received felt hostile and discriminatory. Unfortunately, this was not the only issue during our stay. The shower had very weak water pressure, there were ants and many mosquitoes in the room, and the breakfast was disappointing with very limited fruits and vegetables. In addition, the night security guard behaved in an inappropriate and unprofessional way toward female guests, trying to hug girls and insisting on accompanying them to their rooms. Very disappointing experience — we would not recommend this hotel.

Everything was amazing and very good staff

Great location and friendly staff

Great location

Le personnel très agréable et qui parle français. L'entrée des lieux est très sécurisée. La piscine est très agréable.